Service Request Ticket - # 56101

Service Request Information

CONTACT Name Catto, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 16, 2015 03:19 PM
Department Strategic Communications & Marketing Phone 88163
Location Email cattol@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110027[Edit Inv] (opens in a new window) Bldg/Room SSC 217
Service Tag Description iMac, 27 inch, Intel Core i5(2.7GHz Quad-Core)
Serial No. SD25G60W5DHJV Location Going to PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS Unknown Software Microsoft Office 2011 Std for MAC from P0081747, Adobe CS6 Design &Web Prem from P0090572

Wired NIC C8:2A:14:48:F5:62


Wireless NIC E4:CE:8F:5B:2A:36


Bluetooth NIC 04:0C:CE:E9:1E:3D

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Feb 19, 2015 08:31 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Feb 19, 2015 08:31 AM 
Signed in to adobe suite for her and ran 
updates; the app store update she was trying to 
do was actually upgrading to Yosemite, which I 
recommended she not do at this time due to all 
the Yosemite issues - she was fine with that.
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Ruby Tidwell Feb 19, 2015 08:12 AM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Feb 18, 2015 11:29 AM 
****This is an email****
Thanks for your email! I'll be around today except 
1-2ish and 3-3:30. I'll be around tomorrow until 
noon. My student assistant will be working at my 
computer tomorrow afternoon so could help you out 
as well. She'll also be here working part of 
Friday.
Thanks,
Lisa
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Ruby Tidwell Feb 17, 2015 08:00 AM 
Sent email for availability
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Alyssa Little Feb 16, 2015 03:19 PM 
Since the reimage on her mac she's had some
issues. When she tries to log in to adobe indesign
it is asking her for a creative suite login that
she doesn't know. It is also asking her to update
some apps through the app store with the UCS apple
ID that she doesn't need
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