Service Request Ticket

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Service Request Information

CONTACT	Name	Student, Student	Date	Feb 17, 2015 03:30 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090522 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	724WFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:73:D3:CD

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Mar 17, 2015 01:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Mar 17, 2015 01:43 PM	**This is an email** Hi Carmen, James Kelly should now be able to access FileMaker from the terminal servers. Please let me know if he has any issues in doing that. Thank you, Lori	Add Attachment
Lori Burgeson	Mar 17, 2015 01:42 PM	Added to software_filemaker group. He replaced another student who was taken out of the group.	Add Attachment
Lori Burgeson	Mar 12, 2015 06:59 AM	Emailed Carmen and let her know that I am not finding that Tia Maslen ever had access to FileMaker Pro, so there is no license I can give to James. Asked her for any additional information that might help us get him a license.	Add Attachment
Lori Burgeson	Mar 12, 2015 06:59 AM	**This is an email** Hi Lori, James is replacing Tia Maslen as the Grad Assistant. Thanks! sarah	Add Attachment
Lori Burgeson	Mar 10, 2015 10:18 AM	Emailed Sarah Beaird regarding this issue as well.	Add Attachment
Lori Burgeson	Mar 10, 2015 09:46 AM	Talked with Carmen. We still dont have an answer on if we can add this user to the list for FileMaker Pro. Waiting to hear back from Carmen.	Add Attachment
Lori Burgeson	Mar 05, 2015 01:53 PM	Carmen emailed Sue and let her know why she is wanting this student to have access to FileMaker Pro 12. Have not yet heard from Sue as to a decision on the addition of him or not. She would need to delete a user from that group or purchase another license.	Add Attachment
Lori Burgeson	Mar 03, 2015 07:22 AM	**This is an email** Hi Sue, I am just wanting to touch base with you regarding FileMaker Pro 12 for a student (James Kelly). Carmen Caceda is the faculty member requesting he have access. I do know that all FileMaker Pro 12 licenses are in use on the terminal server, and it doesn't appear that any students are using those licenses - only faculty/staff members. It does, however, look that students are using the older FileMaker Pro version on the terminal servers, but all of those licenses are in use as well, so we would need to delete a user in order to add James. Please let me know how you would like me to proceed. Thank you, Lori	Add Attachment
Lori Burgeson	Mar 03, 2015 07:22 AM	**This is an email** Hi Carmen, We have a duplicate ticket regarding FileMaker Pro on a student computer for James Kelly. I have contacted Sue Thompson, who is the license holder for FileMaker Pro 12. She was looking into why this student would need access to FileMaker Pro 12. I am closing out the duplicate ticket, so please refer to the following ticket for any updates: SR 56133. I am contacting Sue again to give her your contact information so she can look further into this and let me know if it is okayed or not. Currently, all FileMaker Pro licenses are in use and we do not have an additional license for this student. Thank you, Lori	Add Attachment
Lori Burgeson	Mar 03, 2015 07:21 AM	Duplicate ticket which I closed: 56216 Emailed both Carmen Caceda, who is requesting FileMaker Pro 12 on this student station (James Kelly) Emailed Sue Thompson to give her more information and to find out the status of adding James to list of users.	Add Attachment
Lori Burgeson	Feb 24, 2015 09:16 AM	**This is an email** Hi Lori, I am not even sure who James Kelly is, let me do some research and get back to you. Sue	Add Attachment
Lori Burgeson	Feb 24, 2015 08:19 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Feb 24, 2015 08:19 AM	**This is an email** Hi Sue, I hope you are the correct person to send this to, but if not, could you please point me in the right direction? We received a request from James Kelly, a student, to have FileMaker Pro 12 installed on his office computer. I know the ED department uses FileMaker Pro 12 from the terminal servers and we don't have any available licenses left to add him as a user. If you would like us to add him to the list of users, is there someone that we can delete from the group? I can send you a list of users if needed. Please let me know how you would like to proceed. Thank you, Lori	Add Attachment
Lori Burgeson	Feb 19, 2015 11:58 AM	Another option for the Ed department on this FileMaker Pro 12 ticket: We have FileMaker Pro 12 installed on the terminal servers, however we have it locked down to specific users as only so many licenses were purchased. The Ed department would have to release one user from that group (and they would have to notify us of that user) and we could add this student in that place. Then, they wouldn't have to purchase another license. Also, James is a student, so he wouldn't be able to enter a purchase request. Kimber or Darla would be able to purchase additional licenses, however.	Add Attachment
Babatunde Idahor	Feb 18, 2015 03:36 PM	I spoke to James earlier regarding the request.	Add Attachment
Megan Thibeault	Feb 18, 2015 06:59 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Feb 18, 2015 06:59 AM	Tunde, can you contact James and let him know this information. If he needs FileMaker 12 he will need to put in a purchase request with an index number. Ask Tricia if you need any more info on FileMaker.	Add Attachment
Zach Myers	Feb 17, 2015 04:51 PM	From the look of the \\installs folder, it doesn't seem that a license was purchased for him.	Add Attachment
Zach Myers	Feb 17, 2015 04:45 PM	Task reassigned to UCS Tech.	Add Attachment
Zach Myers	Feb 17, 2015 04:45 PM	The issue is not the drive, he needs FileMaker 12 installed to open a specific file. I did not install it on the spot as I wasn't sure if the department had purchased a license for him to install that program, and he had class. He is available tomorrow 1-5.	Add Attachment
Zach Myers	Feb 17, 2015 04:23 PM	Task reassigned to Zach Myers.	Add Attachment
Kevin Thibeault	Feb 17, 2015 03:31 PM	Contact Info: James Kelly, v00327820, 88376	Add Attachment Public
Kevin Thibeault	Feb 17, 2015 03:30 PM	He is unable to open his "I" Drive and would like someone to come to his office and take a look at it as soon as possible. He will be in his office for the remainder of today and until 5 tomorrow too.	Add Attachment