Service Request Ticket

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Service Request Information

CONTACT	Name	OConnor, Tom	Date	Feb 17, 2015 03:55 PM
	Department	Social Science	Phone	89207
	Location		Email	oconnort@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070164 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	48GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007
	Wired NIC	00:1A:A0:53:19:95

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Tracking

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Mar 10, 2015 04:11 PM	Old machine has been brought back for dban.	Add Attachment
Lexie Widmer	Mar 10, 2015 04:11 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Mar 10, 2015 04:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Mar 10, 2015 04:11 PM	The machine was an XP. Tom now has the below mentioned machine. We helped him connect to printers (FS-Maske) and enable local drives in remote desktop on his mac laptop. Good to go now.	Add Attachment
Lexie Widmer	Mar 10, 2015 03:44 PM	Bringing replacement 20091289	Add Attachment
Kevin Thibeault	Mar 10, 2015 02:25 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Kevin Thibeault	Mar 10, 2015 01:58 PM	Task reassigned to UCS Tech.	Add Attachment
Kevin Thibeault	Mar 10, 2015 01:56 PM	He will be in his office today until 4:30!	Add Attachment
Lexie Widmer	Mar 09, 2015 12:58 PM	Talked to Carla Menear, CJ secretary. He is only on campus from 4:30-8:30 Tuesdays. I asked if she could pass a message along to him, regarding the service request.	Add Attachment
Kevin Thibeault	Mar 09, 2015 08:36 AM	I tried reaching him on the 88953 number but it sent me to Amy Stutzenberger's line. I looked up O'Conner's number through Fac/Staff lookup and received the number 503-838-9207. I called this number and and left a message asking if the problem had been resolved and for him to call us back whenever he received the message.	Add Attachment
Megan Thibeault	Mar 09, 2015 08:11 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Mar 09, 2015 08:11 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Mar 09, 2015 08:11 AM	Can you try contacting this user to see if their issue has been resolved. Please get availability if they still need assistance.	Add Attachment
Ruby Tidwell	Mar 03, 2015 11:44 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Miles Rakestraw	Feb 25, 2015 08:05 AM	**This is an email** Mr O'Conner, We have not heard back from you in regards to your issue with SPSS. If you are still having issues with logging in please give us a call at 503-838-8925 or reply to this e-mail, and we can schedule a time for a tech to assist you in resolving this issue. Thank you, Miles R. UCS Tech	Add Attachment
Vikas Sharma	Feb 23, 2015 11:17 AM	Left an VM and told him he can access through remote desktop connection.	Add Attachment
Miles Rakestraw	Feb 18, 2015 08:52 AM	**This is an email** Mr. O'Connor, Hello, we would like to schedule a time for a technician to help with your SPSS issues. I noticed that you are only on campus one day a week, so if you could call UCS at 88925 we can set up an appointment for a tech to come by when you are on campus. You can also respond to this e-mail. Thank You, Miles R. UCS Tech	Add Attachment
Lexie Widmer	Feb 17, 2015 04:24 PM	Left Vm.	Add Attachment
Kevin Thibeault	Feb 17, 2015 03:55 PM	He is unable to find IBM SPSS statistic 2.1 program from his computer. He is in his office today until 4:30 and is only on campus one day a week so he would like someone to call him and create an appointment if nobody can stop by today!	Add Attachment