Service Request Ticket - # 56119

Service Request Ticket - # 56119

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Service Request Information

CONTACT	Name	Student, Student	Date	Feb 18, 2015 11:26 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130056 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL135996	Location	PDR
	Model	ColorQube 8870	Hostname	wuclab.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.118.46 Metered Code: 0409	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:2D:57:43

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Feb 23, 2015 09:31 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Megan Thibeault	Feb 23, 2015 09:30 AM	Installed new cleaning blade-good to go	Add Attachment
Megan Thibeault	Feb 20, 2015 04:25 PM	Needs a new cleaning blade, Monday morning, Moe changed the media drive	Add Attachment
Megan Thibeault	Feb 19, 2015 10:07 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Feb 19, 2015 10:07 AM	ref#20304628	Add Attachment
Megan Thibeault	Feb 19, 2015 10:00 AM	Installed new maint kit. Still jamming in door A. The drum was very dirty. Cleaned the drum like Moe taught me.	Add Attachment
Babatunde Idahor	Feb 18, 2015 05:07 PM	Task reassigned to Megan Eichler.	Add Attachment
Babatunde Idahor	Feb 18, 2015 05:07 PM	Needs a new maintenance kit installed and a complete diagnostic check has to be done on the printer.	Add Attachment
Alyssa Little	Feb 18, 2015 04:32 PM	Task reassigned to UCS Tech.	Add Attachment
Alyssa Little	Feb 18, 2015 04:32 PM	Paper jamming issue seems to be fixed now it just needs a new maintenance kit and needs to be ran through some cleaning	Add Attachment
Alyssa Little	Feb 18, 2015 02:46 PM	Task reassigned to Megan Eichler.	Add Attachment
Alyssa Little	Feb 18, 2015 02:45 PM	Nick went and checked out the printer to, there's no error code because he can't get past the constant paper jamming. He also said it needed a maintenance kit.	Add Attachment
Lori Burgeson	Feb 18, 2015 12:30 PM	Task reassigned to UCS Tech.	Add Attachment
Lori Burgeson	Feb 18, 2015 12:30 PM	Please take note of any error messages that the machine may be giving and list them in the ticket.	Add Attachment
Mackenzie Walston	Feb 18, 2015 11:51 AM	Printer continues to get jammed every time the jam has been fixed. Happened five consecutive times when I went over. Printer is still jammed.	Add Attachment
Kevin Thibeault	Feb 18, 2015 11:26 AM	The printer in WUC 111 has a paper jam and it is no longer printing.	Add Attachment