Service Request Ticket

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Service Request Information

CONTACT	Name	Enright, Eric	Date	Feb 19, 2015 10:53 AM
	Department	The Research Institute	Phone	89214
	Location		Email	enrighte@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130040 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	F57P7Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010, Adobe Design&Web Prem CS6 WIN from P0091622; TRANSFERRED TO ROXANNA MARVIN SEPT2071 [Adobe CC201* Named user from UCS order #8625 ]
	Wired NIC	B8:CA:3A:A2:E3:F8

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Tracking

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Feb 24, 2015 09:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Feb 24, 2015 09:25 AM	Ops sorry I forget to update yesterday. I went and he said everything is working good.	Add Attachment
Megan Thibeault	Feb 24, 2015 08:24 AM	Task reassigned to Vikas Sharma.	Add Attachment
Megan Thibeault	Feb 24, 2015 08:24 AM	Status?	Add Attachment
Lori Burgeson	Feb 24, 2015 08:22 AM	Task reassigned to UCS Tech.	Add Attachment
Vikas Sharma	Feb 23, 2015 10:29 AM	Went and update the computer and adobe. Seems like everything is working fine. Going back around 11:30 for double check.	Add Attachment
Vikas Sharma	Feb 23, 2015 09:22 AM	Task reassigned to Vikas Sharma.	Add Attachment
Lexie Widmer	Feb 20, 2015 03:02 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Feb 20, 2015 03:02 PM		Add Attachment
Ryan Ripp	Feb 20, 2015 02:52 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Ryan Ripp	Feb 20, 2015 02:52 PM	Eric just called in letting us know that the software issue is persisting; requests help be sent Monday morning (02/23/15).	Add Attachment
Lexie Widmer	Feb 20, 2015 08:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Feb 20, 2015 08:20 AM	Checked in with him this morning. Seems to be cleared up, but he didn't work with it much. He'll let us know if it comes up again.	Add Attachment
Lexie Widmer	Feb 19, 2015 04:40 PM	He can use Illustrator, but it has a terrible response time, usually switching windows or intermittently. He hasn't run Windows updates in a while, completed those. Tried multiple changes as suggested in forums, none if it helped. Got the install disk from Tricia and reinstalled the whole CS6 suite. Will stop by tomorrow morning.	Add Attachment
Lexie Widmer	Feb 19, 2015 02:00 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lori Burgeson	Feb 19, 2015 11:06 AM	This might be helpful: https://forums.adobe.com/thread/1000711	Add Attachment
Katie Halvorson	Feb 19, 2015 10:53 AM	He leaves at 330.	Add Attachment
Katie Halvorson	Feb 19, 2015 10:53 AM	When he tries to use Illustrator, it will freeze up and then start working and then freeze again. Also, when he tries to open Windows Explorer, it keeps crashing. He has tried restarting and still having same issues. He is open 1-3 today.	Add Attachment