Service Request Ticket - # 56144

Service Request Information

CONTACT Name Pradhan, Akaanchya   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 20, 2015 03:42 PM
Department Multicultural Student Services Phone 88834
Location Email pradhana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20060121[Edit Inv] (opens in a new window) Bldg/Room APSC 408 behind front desk
Service Tag Description HP LaserJet 4350DTN Printer #Q5409#ABA
Serial No. scngxh40632 Location Office of Int'l Student and Scholar Affairs

Model q5409a Hostname intlstudent.wou.edu
Notes duplexing and 3rd 500 sheet tray, fuser replaced under maintenance from P0068208 Nov 2008, fuser replaced under maintenance from P0083413 Dec2011, HP LJ4250 Maint Kit #Q5421A-OEM-Base-B from P0096191 DEC2014 SR55498, HP LaserJet Transfer Roller Assembly #RM1-1110-000 from VISA2014004418 SR56144 FEB2015 IP:140.211.64.40 Ink/Toner Refill

Wired NIC 00:14:38:D9:10:BB

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Mar 04, 2015 11:39 AM 
Status changed from (3) Order in Process to (5) Completed
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Dyl Karbia Mar 04, 2015 11:39 AM 
Check the international office this morning. Upon
changing the toner in the printer it work just
fine.I told them to get in contact with us if they
encounter the same problem.
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Dyl Karbia Feb 27, 2015 11:13 AM 
Check the printer in Maaske hall and replace the
transfer roller. I also did some cleaning in the
printer and the toner. It's seem to be working
just fine after doing that. Megan said if the
problem come up again they need to purchase a new
toner. I am schedule to meet with Ermie regarding
the purchase of the right toner instead of  a
generic one.
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Megan Thibeault Feb 27, 2015 09:30 AM 
Task reassigned to Dyl Karbia.
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Megan Thibeault Feb 27, 2015 09:30 AM 
Contact:Ermie or Ambre

Explain that generic toner causes more issues with
clean print outs.
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Megan Thibeault Feb 20, 2015 04:24 PM 
Status changed from (1) Pending to (3) Order in Process
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Megan Thibeault Feb 20, 2015 04:24 PM 
PR8272
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Megan Thibeault Feb 20, 2015 04:21 PM 
I think its the toner, thats what it was last
time, I will get a transfer roller ordered though.
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Babatunde Idahor Feb 20, 2015 04:11 PM 
Task reassigned to Megan Eichler.
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Babatunde Idahor Feb 20, 2015 04:11 PM 
Printer needs new rollers.
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Babatunde Idahor Feb 20, 2015 03:54 PM 
Task reassigned to Babatunde Idahor.
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Ryan Ripp Feb 20, 2015 03:42 PM 
Akaanchya called in today to let us know that the 
printer over in Maaske 107 is having issues, and 
is consistently printing black lines on paper.
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