Service Request Ticket - # 56146

Service Request Information

CONTACT Name Flatt, Patricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 23, 2015 08:25 AM
Department Natural Science/ Chemistry Phone 88644
Location Email flattp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20140228[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag DWJXS12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. DWJXS12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0095171 StarBoard v9.5 TurningPointInstall v5.3.1

Wired NIC 34:17:EB:BA:EA:4A


TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public

Entered by Date Memo
Lori Burgeson Feb 24, 2015 07:32 AM
Task reassigned to Lori Burgeson.
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Lori Burgeson Feb 24, 2015 07:32 AM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Feb 24, 2015 07:32 AM
****This is an email****
Hello,

I have updated Shockwave player in the lab.  I 
also tested the link you sent on all three 
browsers.  It ran in all three just fine, 
however, in Firefox and Google Chrome, you 
might need to activate the plug-in as it is 
profile based.  In Chrome, you might see a 
little puzzle piece in the address bar with a 
red X over it.  Just click on that puzzle piece 
once and choose "Always allow plug-ins on 
www.mhhe.com" and click Done.  This will allow 
the plug-in to run in your profile.  On 
Firefox, click the gray box in the middle and 
choose Always Allow.  It ran in Internet 
Explorer without having to activate the plug-
in.

Please let me know if you have any issues.

Thank you,
Lori
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Vikas Sharma Feb 23, 2015 11:29 AM
Task reassigned to UCS Tech.
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Vikas Sharma Feb 23, 2015 10:29 AM
They have a class all day today.
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Vikas Sharma Feb 23, 2015 09:23 AM
Task reassigned to Vikas Sharma.
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Kevin Thibeault Feb 23, 2015 08:25 AM
****This is an email****
Hi There,

I cannot open an assignment in HWC 305 that I
would like to work on in class with my
biochemistry students, because I cannot update the
adobe shockwave. 

Here is the weblink that I'm trying to open:

http://www.mhhe.com/biosci/genbio/biolink/j_explorations/ch09expl.htm

Can you make it possible for me to use this
website in HWC 305.  The computer number is 20140228[Edit Inv]
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