Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Feb 23, 2015 09:33 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110672 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	DWQPCS1	Description	Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
	Serial No.	DWQPCS1	Location	UCS Tech Laptop
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0084903 installed as Office Pro Plus 2007, AssureID7 P0085070
	Wired NIC	D4:BE:D9:24:4A:87
	Wireless NIC	8C:70:5A:0A:0A:50
	Bluetooth NIC	9C:B7:0D:EA:EC:45

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Feb 23, 2015 10:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Feb 23, 2015 10:57 AM	Had bunch of updates. Seems like its working fine.	Add Attachment
Vikas Sharma	Feb 23, 2015 10:41 AM	Task reassigned to Vikas Sharma.	Add Attachment
Kevin Thibeault	Feb 23, 2015 09:39 AM	Computer is located on the clover section of the tech desk next to Dyl and Miles with purple sticky note attached	Add Attachment
Kevin Thibeault	Feb 23, 2015 09:34 AM	Contact Info: Chelsee Blather, blatherc@wou.edu, 88647	Add Attachment Public
Kevin Thibeault	Feb 23, 2015 09:33 AM	She dropped on the laptop this morning stating that during a presentation it went into some where reboot of the system. Megan would like you to trouble shoot it.	Add Attachment