Service Request Ticket - # 56151

Service Request Information

CONTACT Name Swart, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 23, 2015 10:21 AM
Department Advancement & Foundation Phone 88281
Location Email swarte@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080713[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6400, 2.53GHz, 6M, 1066MHz FSB
Serial No. DQ0J1J1 Location PDR

CPU Intel Core 2 Duo T9500(2.6GHz/800MHzFSB/6ML2cache)


OS Unknown Software Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0069163

Wired NIC 00:21:70:D7:BC:F9


Wireless NIC 00:21:5D:DA:8F:C6

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact vsharma08@wou.edu 88925

Tracking

Entered by Date Memo
Vikas Sharma
Email

Public
Entered by Date Memo
Vikas Sharma Feb 23, 2015 10:57 AM 
Status changed from (1) Pending to (5) Completed
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Vikas Sharma Feb 23, 2015 10:57 AM 
Started the computer seems like it had a updates also i updated and 
now everything is working fine.
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Vikas Sharma Feb 23, 2015 10:30 AM 
Task reassigned to Vikas Sharma.
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Kevin Thibeault Feb 23, 2015 10:21 AM 
She called in stating that she received the laptop
on Friday and it was working perfectly but today
when she went to log on it get her the error that
shes is missing the operating system. She would
like someone to take a look at it whenever possible
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