Service Request Ticket - # 56165

Service Request Information

CONTACT Name Swart, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 24, 2015 08:51 AM
Department Advancement & Foundation Phone 88281
Location Email swarte@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080713[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6400, 2.53GHz, 6M, 1066MHz FSB
Serial No. DQ0J1J1 Location PDR

CPU Intel Core 2 Duo T9500(2.6GHz/800MHzFSB/6ML2cache)


OS Unknown Software Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0069163

Wired NIC 00:21:70:D7:BC:F9


Wireless NIC 00:21:5D:DA:8F:C6

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Feb 24, 2015 09:31 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Feb 24, 2015 09:31 AM 
Did hard restart to get windows to load.  
Checked for updates, but none were available.  
Restarted normally twice and had user log in.  
All seems fine.  I gave her some advice for if 
it happens again.
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Ruby Tidwell Feb 24, 2015 09:15 AM 
Task reassigned to Ruby Tidwell.
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Ryan Ripp Feb 24, 2015 09:01 AM 
Emily is here today until 11:15am.
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Ryan Ripp Feb 24, 2015 08:51 AM 
Sent email request for further information such as 
the laptops WOU#; waiting for a response.
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Ryan Ripp Feb 24, 2015 08:51 AM 
****This is an email****
Hello,
I have a meeting today and checked out a lap 
top and it says missing operating system, can 
someone come look at it?
Thank you,
Emily Swart
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