Service Request Ticket - # 56169

Service Request Information

CONTACT Name Zhang, Weiwei   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 24, 2015 04:03 PM
Department Center for Academic Innovation Phone 88918
Location Email zhangw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130871[Edit Inv] (opens in a new window) Bldg/Room ITC 204C
Service Tag 442BV12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 442BV12 Location Ben Hays

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:E2:B1

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Mar 02, 2015 01:35 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Mar 02, 2015 01:35 PM 
Delivered and setup, updated inventory
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Megan Thibeault Feb 27, 2015 04:01 PM 
Task reassigned to Megan Eichler.
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Ruby Tidwell Feb 26, 2015 02:40 PM 
Task reassigned to New Equip. Setup.
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Ruby Tidwell Feb 26, 2015 02:40 PM 
Still needs to be imaged - it is set up near my 
desk.
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Tricia Flaherty Feb 26, 2015 10:27 AM 
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Feb 26, 2015 10:27 AM 
This is for a NEW Employee so it is important that
this is in place before her Started date of
Tuesday MArch 3rd and that she is giving a notice
to contact UCS tech for general orientation to
computer, network , printers etc.
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Ruby Tidwell Feb 26, 2015 08:25 AM 
Task reassigned to Ruby Tidwell.
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Sarah Pettigrew Feb 24, 2015 04:03 PM 
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup 
and delivered to ITC 205 for Weiwei Zhang. Weiwei will be arriving to 
campus Tuesday, March 3rd and would like the setup and delivery done 
before this.
A secondary contact is Elayne Kuletz (ext. 14162). 
Weiwei would like to be set as an administrator on her station and get a 
tutorial from a UCS tech on how to use and access network drives and 
printers, how to get to her email and use it on other devices etc. Please 
leave her a note for her to make an appointment with a UCS tech during 
her first days on campus.
The WOU #of the new computer is 20130871[Edit Inv] and the new monitor is 
20130951[Edit Inv]. The WOU # of the old computer is 20091293[Edit Inv] and the old 
monitor is 20070985[Edit Inv]. The new equipment is on the GFA shelf in the 
hallway.
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