Service Request Ticket - # 56171

Service Request Ticket - # 56171

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Service Request Information

CONTACT	Name	Martella, Gianna	Date	Feb 24, 2015 04:34 PM
	Department	Humanities Division	Phone	88430
	Location		Email	martelg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130872 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	43Z8V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43Z8V12	Location
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A5:E3:DA

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Mar 12, 2015 02:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Mar 11, 2015 09:01 AM	Mylisa let me into her office to finish her file transfer. I put a folder called Old Desktop on the desktop of her new computer. Let Mylisa know that I was finished working. Emailed Gianna and let her know that the file transfer is complete, but that we should also save that to her H drive so we have a backup of it and that we still need to import her Firefox favorites.	Add Attachment
Lori Burgeson	Mar 10, 2015 03:48 PM	Got everything set up and printers and drives are showing. She is an admin on the machine. She still needs her locally saved data migrated, but she had to leave, so I will do that for her tomorrow.	Add Attachment
Lori Burgeson	Mar 06, 2015 03:22 PM	Setup scheduled for Tuesday, March 10 at 12:30pm. Need to transfer any files and browser favorites first.	Add Attachment
Lori Burgeson	Mar 06, 2015 12:04 PM	**This is an email** Hi Gianna, Can I bring the new computer by right around 12:30 Tuesday and I will check your current computer before setting up the new computer? That should give us enough time to get everything done before 2:00. Let me know if that will work. Thank you, Lori	Add Attachment
Lori Burgeson	Mar 06, 2015 12:04 PM	**This is an email** Hello, Lori, I will be in my office on Tuesday from 12:30 pm to 2:00 pm, and possibly until 3:00. I don't think I have anything copied to C drive but I'm not completely sure. If Tuesday is good for you, we can check before the computer change. Thanks, Gianna	Add Attachment
Lori Burgeson	Mar 06, 2015 09:29 AM	Still have not heard from Gianna, so tried contacting again. **This is an email** Hi Gianna, I have a new Dell desktop computer ready to deliver and set up for you. If you have anything saved to the desktop or C drive of your current computer, please copy it into a network drive, such as your H drive. If you need assistance, please let me know and I will help you out with that prior to setup. Please let me know your availability and I will schedule an appointment with you to deliver and set up your new computer. Thank you, Lori	Add Attachment
Lori Burgeson	Mar 03, 2015 08:16 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Mar 03, 2015 08:16 PM	**This is an email** Hello, We have a new Dell desktop computer ready to deliver and set up for you. If you have anything saved to the desktop of your computer or the C drive, please copy that into a network drive such as your H drive. If you need assistance in moving any documents, please let me know and I can help you out with that prior to setup. Please let me know your availability and I will make an appointment with you to bring your new computer and set it up for you. Thank you, Lori	Add Attachment
Lexie Widmer	Mar 03, 2015 01:30 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Mar 03, 2015 01:30 PM	Computer is setup and ready.	Add Attachment
Ruby Tidwell	Mar 02, 2015 07:55 AM	Task reassigned to Lexie Widmer.	Add Attachment
Ruby Tidwell	Feb 26, 2015 02:41 PM	Task reassigned to New Equip. Setup.	Add Attachment
Ruby Tidwell	Feb 26, 2015 02:41 PM	Still needs to be imaged - it is set up near my desk.	Add Attachment
Ruby Tidwell	Feb 26, 2015 08:25 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Sarah Pettigrew	Feb 24, 2015 04:34 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Gianna Martella in HSS 324. The WOU # of the new computer is 20130872 and the new monitor is 20130952. The WOU # of the old computer is 20091305 and the old monitor is 20091378. The new equipment is on the GFA shelf in the hallway.	Add Attachment