Service Request Ticket - # 56181

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 25, 2015 02:02 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101040[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. D60KFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0080043 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:D8:E4:C7

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Mar 10, 2015 10:39 AM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Mar 10, 2015 10:39 AM 
Ran Malware Bytes scan. Found malware and virus. 
Cleared cache. Computers run much faster now. 
Also ran updates.
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Miles Rakestraw Feb 26, 2015 10:02 AM 
Task reassigned to Miles Rakestraw.
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Alyssa Little Feb 25, 2015 02:02 PM 
Student from the SAB office is asking that someone
come over to their office and check out their
computers. She said they're running really slow
and just in general not working very well.

The WOU#s are 20101038[Edit Inv], 20101039[Edit Inv] and 20101040[Edit Inv]

Her name is Cheyenne Standing-Elk ext 88558 if you
can't reach her at the extension email her at
SABdirector@wou.edu

She'll be available today (2/25) until 2:45 and
tomorrow (2/26) from 12:30-1:30 and 3:30-5
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