Service Request Ticket - # 56182

Service Request Information

CONTACT Name Mueller-Warrant, Piper   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 25, 2015 02:04 PM
Department College of Liberal Arts and Sciences Phone 88859
Location Email muellerp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20070966[Edit Inv] (opens in a new window) Bldg/Room NS 202
Service Tag 2FKZ9G1 Description Dell Optiplex 755 mini-tower 3.0GHz, 6M, 1333MHz
Serial No. 2FKZ9G1 Location Smart Classroom Instructor's Station

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0065892 installed as Office Pro 2003

Wired NIC 00:1E:4F:DC:9D:7C


TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact nmoore10@wou.edu 88925

Tracking

Entered by Date Memo
Nick Moore
Email

Public

Entered by Date Memo
Nick Moore Apr 15, 2015 12:47 PM
Status changed from (1) Pending to (5) Completed
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Nick Moore Apr 06, 2015 12:26 PM
If I get no response by Friday I am going to complete the ticket and 
send bot jeff and piper an email about the situation.
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Nick Moore Apr 06, 2015 12:24 PM
I resent this email.

This is an email I sent Jeff last week. 
********** outgoing email **********
Hi Jeff

Earlier in march I installed Leica software on the instructor 
station in NS 202. I just wanted to check in and see if the 
software for the microscope what up and running or if you need 
our assistance in reinstalling the software.

Thanks
Nick Moore
UCS Tech
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Nick Moore Mar 25, 2015 12:10 PM
This is an email I sent Jeff last week. 
********** outgoing email **********
Hi Jeff

Earlier in march I installed Leica software on the instructor 
station in NS 202. I just wanted to check in and see if the 
software for the microscope what up and running or if you need 
our assistance in reinstalling the software.

Thanks
Nick Moore
UCS Tech
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Lori Burgeson Mar 16, 2015 11:52 AM
Nick: I believe it is Jeff Templeton that has 
the Leica software.  He typically would install 
that software after we imaged any computers.  
You might want to check with him to see if he 
has the software needed to run those 
microscopes.
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Nick Moore Mar 11, 2015 11:23 AM
spoke with piper but she hasn't been able to look into it that 
much. One thing she spoke about was the registration key, She 
seemed to bee confused as to where it might be. I let her know 
that I could look through our information about the software and 
if nothing could be found notify her about who she could contact 
about the situation. 
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Nick Moore Mar 06, 2015 01:19 PM
left vm to see if everything was running well.
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Nick Moore Feb 27, 2015 02:16 PM
Installed the latest version of the software we had on the T: 
drive. I then notified Piper that the software was installed on the 
computer and that it should be able to go and that she can test it 
whenever possible to know if it is all ready to go or if we need to 
look into it further. 

I will contact her later next week to she how it is running. 
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Nick Moore Feb 27, 2015 11:23 AM
Task reassigned to Nick Moore.
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Lexie Widmer Feb 26, 2015 12:13 PM
According to Banner, the room is open all day
Mondays, Wednesdays, and Fridays.
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Alyssa Little Feb 25, 2015 02:04 PM
Hi Dave or other UCS folks,

I think after the last reimaging, some of our
software was not reloaded onto the front/
instructor computer station in NS 202. It is WOU #
20070966[Edit Inv]. 

It looks like we may need to have the Leica
software reinstalled-- I can't find it on this
computer, and I'm trying to download it myself
right now, but I don't know if it will open for
another user when I'm logged off.

Here is what was on #20070966[Edit Inv] previously:

    Leica Application Suite V4; LAS Macro editor,
LAS V4.1 Release notes, LAS V4.1, Documents, LAS
License Activation & Registration, Utilities
    Leica Digital Cameras; DFC Twain Release
Notes, Image Acquisition Guide, Leica Firewire
Driver Release Notes, Quick Start Guide, Select
Leica Firewire Driver

Here are the download instructions I received from
the vendor, for accessing their FTP download site:
(See attachment)

Please let me know once you have it reloaded so I
can test it out with our camera before students
need to use it.

Piper
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JH Technologies FTP Website Instructions.pdf