Service Request Ticket - # 56185

Service Request Ticket - # 56185

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Service Request Information

CONTACT	Name	Foster, David	Date	Feb 26, 2015 08:48 AM
	Department	Social Science	Phone	88805
	Location		Email	fosterd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110213 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 Minitower, i7-2600 (3.4GHz 8M)
	Serial No.	3169ZQ1	Location	PDR
	CPU	Intel Core i7-2600(3.4GHz, 8M)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	18:03:73:B3:90:60

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Tracking

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Apr 08, 2015 09:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Apr 08, 2015 09:02 AM	See service request 56516.	Add Attachment
Vikas Sharma	Mar 18, 2015 09:29 AM	I send him an email: Hello Dr Foster, My name is Vikas Sharma and i am one of the student tech in the UCS. Can you please provide us when you will be i your office so i can come and check out your computer. You can call at 503- 838-8925. Regards Vikas Sharma	Add Attachment
Vikas Sharma	Mar 11, 2015 11:32 AM	Left vm	Add Attachment
Vikas Sharma	Mar 04, 2015 11:33 AM	Was not in his office.	Add Attachment
Vikas Sharma	Mar 02, 2015 10:57 AM	Left VM	Add Attachment
Dyl Karbia	Mar 02, 2015 09:52 AM	Task reassigned to Vikas Sharma.	Add Attachment
Dyl Karbia	Feb 27, 2015 11:07 AM	I was able to get hold the admin assistance and she give me access to Prof. Foster office. I check the computer and did some PC's scanned. Promise to check again on Monday..	Add Attachment
Dyl Karbia	Feb 27, 2015 11:02 AM	Task reassigned to Dyl Karbia.	Add Attachment
Megan Thibeault	Feb 27, 2015 10:21 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Feb 27, 2015 10:21 AM	Can you look into this today?	Add Attachment
Ruby Tidwell	Feb 26, 2015 01:30 PM	**This is an email** A tech can access my office through our admin assistant Linda (her office is Todd Hall 325) between 8 and 4.	Add Attachment
Ruby Tidwell	Feb 26, 2015 09:07 AM	Sent email	Add Attachment
Ruby Tidwell	Feb 26, 2015 08:54 AM	SR 55289	Add Attachment
Katie Halvorson	Feb 26, 2015 08:48 AM	He will be working on his computer and the computer will just shut down. He can be working on any software or internet and it will completely turn off. It happens at least once a day and when it restarts it seems fine until it happens again. There are no error messages that pop up when he is working on it or before it shuts down. He has had techs work on this same issue before but he keeps having problems. 88344 is the contact for this	Add Attachment