Service Request Ticket - # 56187

Service Request Information

CONTACT Name Chadd, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 26, 2015 09:53 AM
Department Bookstore Phone 88360
Location Email chaddr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091105[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5BT7SL1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 5BT7SL1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957

Wired NIC B8:AC:6F:83:0E:C6

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Feb 26, 2015 01:47 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Feb 26, 2015 01:47 PM 
An admin needed to 
install the font. All 
good.
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Katie Halvorson Feb 26, 2015 01:09 PM 
She called and said she is in till 5 today.
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Lexie Widmer Feb 26, 2015 12:55 PM 
Left VM
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Lexie Widmer Feb 26, 2015 12:13 PM 
Task reassigned to Lexie Widmer.
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Katie Halvorson Feb 26, 2015 09:53 AM 
She is trying to download a file for new fonts and
it says "the file is currently being used and
cannot be replaced".  She has tried restarting her
computer and she hasn't tried to download this one
before but it isn't letting her use it.


88360
She is around most the day.
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