Service Request Ticket - # 56189

Service Request Ticket - # 56189

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Service Request Information

CONTACT	Name	Amerson, Ingrid	Date	Feb 26, 2015 10:02 AM
	Department	The Research Institute	Phone	88334
	Location		Email	amersoi@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101298 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	2B31JQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007, BoardMaker Plus! for WIN from VISA2010002581
	Wired NIC	78:2B:CB:A1:35:2D

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Mar 02, 2015 12:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Mar 02, 2015 12:29 PM	Ingrid came by this morning and we moved the files for her.	Add Attachment
Megan Thibeault	Feb 27, 2015 08:28 AM	left VM for Ingrid to find out what files she needs.	Add Attachment
Megan Thibeault	Feb 27, 2015 08:26 AM	Task reassigned to Megan Eichler.	Add Attachment
Katie Halvorson	Feb 26, 2015 10:49 AM	Task reassigned to Davy McEvilly.	Add Attachment
Katie Halvorson	Feb 26, 2015 10:49 AM	They are trying to get on her H: drive. She is trying to get documents that they need moved to the I: drive so everyone can see. She is unsure of the names but if they are read off, she should be able to identify which ones are needed to be moved.	Add Attachment
Megan Thibeault	Feb 26, 2015 10:07 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Feb 26, 2015 10:06 AM	Please contact Ingrid, if these files are saved locally please assist. If they are on the network, see Dave M.	Add Attachment
Megan Thibeault	Feb 26, 2015 10:04 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Feb 26, 2015 10:03 AM	Wasn't sure who to assign this to. Didn't know if this was something a tech could do or not.	Add Attachment
Katie Halvorson	Feb 26, 2015 10:03 AM	**This is an email** The computer number is 20101298 and is located in Todd 133. The person to contact is Ingrid Amerson, Director of the Child Development Center at 8-8769. Cindi Mafit	Add Attachment
Katie Halvorson	Feb 26, 2015 10:02 AM	**This is an email** We have an employee that has been placed on administrative leave and the supervisor needs access to files on her computer. Can we please have assistance to retrieve the files, which are needed by staff replacing the employee that is on leave. I have included HR in this email since they have been involved in this process as well. Please let me know. Thanks. Sent from my iPhone	Add Attachment