Service Request Ticket

Service Request Information

CONTACT	Name	Lab Attendant, APSC	Date	Feb 28, 2015 08:49 AM
	Department	University Computing Solutions	Phone	88069
	Location		Email	printerpaper@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100786 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 8860 DN Color Laser Printer #8860/DN
	Serial No.	HAV504552	Location	PDR
	Model	P8860/DN	Hostname	apsc2.wou.edu
	Notes	140.211.64.14 Metered Pin:9483 PAGEPACK	Ink/Toner Refill	Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798
	Wired NIC	00:00:AA:D6:4A:ED

TECHS	Submitted by	Emily Watson	Contact	ewatson13@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Mar 03, 2015 01:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Mar 03, 2015 01:53 PM	Moe came out and fixed this	Add Attachment
Vikas Sharma	Mar 02, 2015 10:54 AM	Task reassigned to Megan Eichler.	Add Attachment
Vikas Sharma	Mar 02, 2015 10:50 AM	Called the Xerox and the technician will be contacted Megan soon here is the ref number is 20329377	Add Attachment
Vikas Sharma	Mar 02, 2015 10:00 AM	Task reassigned to Vikas Sharma.	Add Attachment
Ruby Tidwell	Mar 02, 2015 09:22 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Mar 02, 2015 09:12 AM	Went and looked at printer. Its ethernet cord was disconnected at the jack and also needed its waste tray emptied. It repeatedly showed the error message: "Ink sticks jammed - Open and close top cover to clear jam" I didn't see an obvious ink jam, although the message persisted, along with the error code: 09,005.40:458496	Add Attachment
Ruby Tidwell	Mar 02, 2015 08:09 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Emily Watson	Feb 28, 2015 08:49 AM	Printer displays error code: 09,005,40:45:4589496	Add Attachment