Service Request Ticket

Service Request Information

CONTACT	Name	Brown, Dawn	Date	Mar 02, 2015 09:20 AM
	Department	Business Services	Phone	88171
	Location		Email	brownd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100178 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	49BDNM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro ,Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:8C:01:EA

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Mar 02, 2015 05:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Mar 02, 2015 05:39 PM	Image complete.(with new staff image) Computer set-up for Mariah in Todd 216. Machine-wou#: 20100178. monitor wou#:20040715. Ethernet cable connected - internet connection is fine.	Add Attachment
Babatunde Idahor	Mar 02, 2015 12:20 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Katie Halvorson	Mar 02, 2015 11:05 AM	She called and said Win7 needs to be back on the computer and she isn't sure why it has XP to begin with.	Add Attachment
Vikas Sharma	Mar 02, 2015 10:56 AM	Called her and asked if she used any special software for XP. She is going to talk with one of her colleague and will call us back if we need to re-image it.	Add Attachment
Kevin Thibeault	Mar 02, 2015 09:20 AM	**This is an email** Hello, I have reassigned a computer at TRI and would like to have it moved. It has not been re-imaged. Do you need to do that first? Please move the following from my office TH103 to TH216: 20040715 monitor 20100178 computer Thank you,	Add Attachment