Service Request Ticket - # 56204

Service Request Information

CONTACT Name Stuntzner, Jeanie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2015 10:20 AM
Department Creative Arts Phone 88461
Location Email stuntznerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20081163[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. GB3H4J1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070962, Adobe Acrobat Pro v6.0 Win license from P0045304, SigmaStat v3.1.1 and SigmaPlot v9.0.1 from P0056776 Upgrading to Windows 7- 64bits

Wired NIC 00:24:E8:1B:5F:E6


TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public

Entered by Date Memo
Ruby Tidwell Mar 03, 2015 12:48 PM
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Mar 03, 2015 11:41 AM
Prepped, delivered, and set up 20091307[Edit Inv] for David 
Shields 
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Megan Thibeault Mar 03, 2015 11:39 AM
20081163[Edit Inv] can be dbanned-
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Ruby Tidwell Mar 03, 2015 10:59 AM
20081163[Edit Inv] is now on the loaner shelf.  I don't know 
its status (imaged/prepped?)
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Ruby Tidwell Mar 03, 2015 10:58 AM
It looks like Dyl had swapped out 20081163[Edit Inv] for a 
loaner, 20091307[Edit Inv].  He did the image and bound it 
to the domain and is having me finish updates, 
etc.
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Dyl Karbia Mar 03, 2015 10:36 AM
Task reassigned to Ruby Tidwell.
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Dyl Karbia Mar 03, 2015 10:36 AM
Task reassigned to Dale Goodell.
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Dyl Karbia Mar 03, 2015 10:36 AM
Done with the imaging aspect but never had the
time complete the setup. Ruby is going to do the
rest..
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Babatunde Idahor Mar 02, 2015 05:35 PM
Task reassigned to Dyl Karbia.
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Babatunde Idahor Mar 02, 2015 05:33 PM
wou# 20081163[Edit Inv] -Imaging...
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Babatunde Idahor Mar 02, 2015 05:31 PM
Loaner machine set-up for Aguilegia 
Leet(NS121).
Machine with wou#:20110166[Edit Inv] ; Monitor 
wou#:20091316[Edit Inv], with keyboard and mouse.Ethernet 
cable is connected- working fine. Computer 
name: W20110166.

The machine with wou#: 20081163[Edit Inv] is assigned to 
David Shields-(NS013). His machine is 
undergoing an upgrade from XP to the new Win7.
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Tricia Flaherty Mar 02, 2015 01:09 PM
They actually need two stations running Windows 7
for 2 different temps, but I think we can actually
upgrade OS of W#20081163[Edit Inv] to WIN 7 doe to new
Microsoft licensing that was purchase over WINTER
BREAK. Please talk with me if you have any questions.
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Tricia Flaherty Mar 02, 2015 01:07 PM
****This is an email****
eanie,

This makes a lot more sense as they were put in
Service request as only needing one computer.

 I will edit request and ask them to prep 2 loaner
pc as from what I wrote below the W#20081163 is
not eligible for replacement as it was already
replaced but was asked to remain behind in NS
building.  It has out of date operating system and
must be updated to a  in order to run Windows 7. 
I will let the techs know that you actually need 2
stations for two different temps.

Tricia

On 3/2/15 12:57 PM, Jeanie Stuntzner wrote:
- hide quoted text -
> Thanks Tricia!  I figured you would sort it out.
 We don't need #20081163 replaced, but updating it
would be nice.  We do need another computer, as we
have two temps and one will be using #20081163.
>
> On Mon, Mar 2, 2015 at 12:47 PM, Tricia Flaherty
 wrote:
>
>     Jeanie,
>
>     Sorry for any confusion on your request for
a temp loaner machine.  I think the person who
responded from Service Request was confused about
the situation as we are preparing a loaner
computer to replace the really old W#20081163. 
>
>     W#20081163 which used to be Michael LeMaster
is Exempt from replacement since it has already
gone through general fund replacment process.  We
can provide a new older computer that can run
Windows 7 OS and get you a temporary station for
your new temp employee. 
>
>     I am not sure why they told you to go
http://www.wou.edu/purchaserequest but that is
wrong.  If you have a permanent new hire and
needed an additional station and not a temporary
loaner then you would need to do that, but not if
you only need a "newer" used computer to use as a
temporary loaner. 
>
>     I am going to delete order#8249 and sorry
for any confusion this has caused. 
>
>     Tricia Flaherty
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Babatunde Idahor Mar 02, 2015 12:20 PM
Task reassigned to Babatunde Idahor.
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Megan Thibeault Mar 02, 2015 12:13 PM
Please get a loaner set up for this user
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Katie Halvorson Mar 02, 2015 11:40 AM
Task reassigned to UCS Tech.
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Katie Halvorson Mar 02, 2015 11:39 AM
Task reassigned to Tricia Flaherty.
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Katie Halvorson Mar 02, 2015 11:39 AM
****This is an email****
We need a computer for a new temporary employee in
Natural Science.  Do you have any available we
could borrow?
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Kevin Thibeault Mar 02, 2015 10:20 AM
****This is an email****
Good morning,

we have a new employee moving into NS 013 and the
computer in the office is outdated, please come
and update it.  The WOU # is 20081163[Edit Inv].
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