Service Request Ticket - # 56207

Service Request Information

CONTACT Name Landon-Hays, Melanie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2015 11:53 AM
Department College of Education Phone 89223
Location Email haysm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20121142[Edit Inv] (opens in a new window) Bldg/Room RWEC 123
Service Tag Description Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
Serial No. C1MKT1JSDV30 Location Melanie Landon-Hays, MIA 7/25 (was 123)

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0090519;

Wired NIC 10:DD:B1:D8:2D:FA


Wireless NIC 88:1F:A1:1D:41:6A


Bluetooth NIC 88:1F:A1:1D:41:6B


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public

Entered by Date Memo
Ruby Tidwell Mar 30, 2015 02:47 PM
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Mar 30, 2015 02:47 PM
Office was fine, just needed to open for the first 
time.  Helped her move her files over by unlocking
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Ruby Tidwell Mar 30, 2015 11:02 AM
Melanie's data needs permission to be accessed and 
she said that Microsoft suite is not licensed.

I will meet with her at 1.
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Ruby Tidwell Mar 30, 2015 11:01 AM
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Mar 30, 2015 11:01 AM
Status changed from (5) Completed to (1) Pending
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Ruby Tidwell Mar 27, 2015 08:28 AM
Meeting with Melanie this morning to finish set up 
in her account
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Katie Halvorson Mar 25, 2015 09:25 AM
Status changed from (1) Pending to (5) Completed
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Katie Halvorson Mar 25, 2015 09:25 AM
She came in and got her computer.
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Vikas Sharma Mar 23, 2015 02:57 PM
Got her email. She is not around in the spring breaks so she will be 
back on March 30th 
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Vikas Sharma Mar 23, 2015 02:55 PM
I send her email asking when she ill be around:


Hello Professor,

My name is Vikas Sharma and i am one of the student technician. 
I just want to let you know you macbook is ready so please let us 
know when you are available so we can deliver it you. 


Regards
Vikas Sharma 
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Vikas Sharma Mar 23, 2015 08:20 AM
Task reassigned to Vikas Sharma.
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Ruby Tidwell Mar 19, 2015 01:55 PM
Did clean install and had to manually add 
ucsadmin.  Bound, installed browsers, Sophos, 
flash, java, shockwave, silverlight, Microsoft 
suite, Munki, etc.

Her data is in the share file under users

Ready to be returned.
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Ruby Tidwell Mar 19, 2015 12:40 PM
Status changed from (3) Order in Process to (1) Pending
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Megan Thibeault Mar 19, 2015 12:08 PM
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Mar 19, 2015 11:40 AM
Received the laptop back from Apple - it looks 
like they replaced the hard drive and cables.
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Megan Thibeault Mar 18, 2015 05:37 PM
should be here tomorrow or friday
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Megan Thibeault Mar 17, 2015 08:35 AM
Status changed from (1) Pending to (3) Order in Process
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Ruby Tidwell Mar 16, 2015 09:17 AM
Task reassigned to Megan Eichler.
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Ruby Tidwell Mar 16, 2015 09:17 AM
To check status:
https://selfsolve.apple.com/repairstatus/main.d
o?isNewLookup=true

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Ruby Tidwell Mar 10, 2015 09:43 AM
She emailed back and is happy to hear that her 
data was recovered.  She will look out for another 
email from us when it is ready to be returned.
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Ruby Tidwell Mar 10, 2015 08:39 AM
Emailed her an update
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Alyssa Little Mar 09, 2015 01:12 PM
****This is an email****
Hi! 
Last week, I brought my faculty laptop in because
it had crashed.  I haven't received any updates on
its progress.  I am hoping that some of my work
was able to be salvaged and if not, if there is a
replacement plan?  Kimber Townsend is aware that I
am waiting and can communicate regarding
department allotments.  

Anyhow, desperately seeking news! 

Thank you, Melanie
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Ruby Tidwell Mar 09, 2015 10:48 AM
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Mar 09, 2015 10:48 AM
Sorry Lori!  Per Bill's request, we were told to 
call this in. 
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Ruby Tidwell Mar 09, 2015 10:32 AM
Repair# D150154811
Case# 760752829
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Lori Burgeson Mar 09, 2015 07:09 AM
Left MacBook Pro on Tricia's chair Friday around 
2PM.  Will check with her today to see if she was 
able to fix the laptop.
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Lori Burgeson Mar 06, 2015 12:03 PM
Taking to Mac store today.  Did not make it 
yesterday by their closing time of 6pm.
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Lori Burgeson Mar 06, 2015 07:55 AM
Task reassigned to Lori Burgeson.
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Lori Burgeson Mar 06, 2015 07:55 AM
Taking computer in to Mac Store for repairs.  Will 
give back to Nick once the laptop has been 
repaired and picked up.
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Nick Moore Mar 04, 2015 02:54 PM
Notified Melanie by voice mail, about the problem and that we are 
sending it to the apple store to have the sata cable replaced.
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Nick Moore Mar 02, 2015 02:36 PM
I was unable to use target mode to access the hard drive on 
another mac

I tried to install a clean version of OS x10.9  but was unable to 
because the computer couldn't find the HDD at all

I ran the diagnostic test which said there was no trouble found.  
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Nick Moore Mar 02, 2015 12:59 PM
Task reassigned to Nick Moore.
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Katie Halvorson Mar 02, 2015 11:53 AM
When she starts up the computer, just a blank grey
screen shows up.  She has tried restarting and
running the boot disk and nothing happens.  She
closed it when she was done for the day and she
came back and can't get it to work.

If anything can be saved, that would be very
apprenticed.  Everything is saved to H: drive.

503-507-0631
Kimber is also another contact 88082

Computer is up front at SRD with brown case.
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