Service Request Ticket - # 56212

Service Request Information

CONTACT Name Lafon, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2015 02:37 PM
Department Advancement & Foundation Phone 88710
Location Email lafone@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140370[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440, i7-4610M Processor
Serial No. 4X6ZN12 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 34:E6:D7:12:74:00


Wireless NIC 80:00:0B:4E:10:6A


Bluetooth NIC 80:00:0B:4E:10:6E

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Mar 05, 2015 09:19 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Lori Burgeson Mar 05, 2015 09:17 AM 
Set up laptop.  Her drives are mapping:  H, I, X.  
Printers are mapping via GPO.  Outlook has been 
set up and also set for an unlimited mailbox size.  
Old monitor's WOU number is 20060281[Edit Inv]
 Add Attachment
Lori Burgeson Mar 04, 2015 03:51 PM 
Setup is scheduled for 8:00am tomorrow
 Add Attachment
Lori Burgeson Mar 03, 2015 08:17 PM 
Task reassigned to Lori Burgeson.
 Add Attachment
Lori Burgeson Mar 03, 2015 08:17 PM 
****This is an email****
Hello,

We have a new Dell laptop ready to deliver and set up for you.  If 
you have anything saved to the desktop of your computer or the 
C drive, please copy that into a network drive such as your H 
drive.  If you need assistance in moving any documents, please 
let me know and I can help you out with that prior to setup.  
Please let me know your availability and I will make an 
appointment with you to bring your new computer and set it up 
for you.

Thank you,
Lori
 Add Attachment
Ruby Tidwell Mar 03, 2015 10:12 AM 
Task reassigned to UCS Tech.
 Add Attachment
Ruby Tidwell Mar 03, 2015 10:12 AM 
Ready for deployment
 Add Attachment
Ruby Tidwell Mar 03, 2015 08:09 AM 
Task reassigned to Ruby Tidwell.
 Add Attachment
Sarah Pettigrew Mar 02, 2015 02:37 PM 
NEW EQUIP SETUP: (GFA) A Dell laptop and docking station need to be setup 
and delivered to Emily Lafon in COT 205. The WOU # of the new laptop is 
20140370[Edit Inv] and the new docking station is 20140473[Edit Inv]. The WOU # of the old 
computer is 20090934[Edit Inv] and the old monitor is unknown, please update 
inventory with the information about the monitor if you find one. 
The new equipment is on the shelves across from the restroom in ITC 009.
Add Attachment