Service Request Ticket - # 56216

Service Request Information

CONTACT Name Caceda, Carmen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2015 05:27 PM
Department College of Education Phone 88409
Location Email cacedac@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090522[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 724WFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:73:D3:CD

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Mar 03, 2015 07:21 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Mar 03, 2015 07:21 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Mar 03, 2015 07:21 AM 
This is a duplicate ticket.  There is an open 
ticket for Filemaker Pro - SR 56113.  Sue 
Thompson has been contacted as she is the 
holder of the FileMaker Pro 12 licenses.  She 
needs to make the okay, but she was looking 
into why James Kelly needed access.  Emailed 
both Carmen (to let her know the status) and 
Sue (to get an update).
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