Service Request Ticket - # 56219

Service Request Ticket - # 56219

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Service Request Information

CONTACT	Name	Solario, Sheree	Date	Mar 03, 2015 08:37 AM
	Department	Student Enrichment Program	Phone	88031
	Location		Email	solarios@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110222 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	90NPZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2007
	Wired NIC	18:03:73:B0:E7:D0

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Tracking

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Mar 03, 2015 02:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Mar 03, 2015 02:30 PM	Deleted Java 8. Banner works fine. Disabled java updates.	Add Attachment
Lexie Widmer	Mar 03, 2015 02:21 PM	Task reassigned to Lexie Widmer.	Add Attachment
Kevin Thibeault	Mar 03, 2015 02:11 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Kevin Thibeault	Mar 03, 2015 02:11 PM	She just called back to let us know she was out of her office when Lori stopped by but she is back now and a tech can come by whenever possible	Add Attachment
Megan Thibeault	Mar 03, 2015 11:41 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lori Burgeson	Mar 03, 2015 09:35 AM	Went to APSC 201, but Sheree was not available. I left a message to have her call us back when she is available to have us roll her Java back to 7_71	Add Attachment
Ryan Ripp	Mar 03, 2015 09:24 AM	Task reassigned to UCS Tech.	Add Attachment
Ryan Ripp	Mar 03, 2015 09:24 AM	Needs the proper Java platform installed.	Add Attachment
Lori Burgeson	Mar 03, 2015 09:24 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Mar 03, 2015 09:16 AM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	Mar 03, 2015 09:16 AM	Please call Sheree back and let her know that banner is down and OSU is feverishly trying to get it back up and running. Please put her on a call-back list so we can inform her once it is back up and running	Add Attachment
Ryan Ripp	Mar 03, 2015 08:37 AM	Sheree is unable to log in to banner because she updated Java which is now blocking her access to Banner.	Add Attachment