Service Request Ticket - # 56221

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2015 09:10 AM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100134[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 278WMM1 Description Dell Optiplex 960
Serial No. 278WMM1 Location Going to PDR

CPU Unknown


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:8B:06:35

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Mar 03, 2015 09:40 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Mar 03, 2015 09:40 AM 
She is using a loaner.  Her H: drive wasn't 
showing up at all, so I temporarily mapped her 
using M: and showed her how to access her 
folder if it gives her any more trouble while 
using the loaner.
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Ruby Tidwell Mar 03, 2015 09:21 AM 
Task reassigned to Ruby Tidwell.
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Ryan Ripp Mar 03, 2015 09:10 AM 
Trisha is unable to access her H drive on the 
computer that we just gave her.
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