Service Request Ticket - # 56230

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2015 11:32 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120919[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. XFL130808E Location PDR

Model ColorQube 8870 Hostname dsc101.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.184.13 Metered Code: 9785 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:14:F7:7A

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Mar 03, 2015 02:08 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Mar 03, 2015 02:08 PM 
Test prints successful.
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Lexie Widmer Mar 03, 2015 01:22 PM 
It was removed from dns.  Paul readded it, should
be fine now. Megan is also restarted the printer.
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Lexie Widmer Mar 03, 2015 12:08 PM 
Task reassigned to Lexie Widmer.
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Lexie Widmer Mar 03, 2015 12:08 PM 
Cleared queue, error said printer was offline. 
Can't ping or nslookup it.
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Ryan Ripp Mar 03, 2015 11:32 AM 
Nichole called in from DSC 101 letting us know 
that the printer is not working at all. They have 
tried restarting the printer, and everyone who has 
tried to print has plenty of print credits.
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