Service Request Ticket

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Service Request Information

CONTACT	Name	Enright, Eric	Date	Mar 03, 2015 12:39 PM
	Department	The Research Institute	Phone	89214
	Location		Email	enrighte@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130040 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	F57P7Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010, Adobe Design&Web Prem CS6 WIN from P0091622; TRANSFERRED TO ROXANNA MARVIN SEPT2071 [Adobe CC201* Named user from UCS order #8625 ]
	Wired NIC	B8:CA:3A:A2:E3:F8

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Mar 10, 2015 08:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Mar 10, 2015 08:06 AM	Checked in and everything is working for him.	Add Attachment
Ruby Tidwell	Mar 06, 2015 12:08 PM	Delivered and set back up at Eric's desk. He wasn't there but I left him a note and said to call if he has any more issues or needs help.	Add Attachment
Ruby Tidwell	Mar 06, 2015 11:46 AM	Set up and installed CS6	Add Attachment
Lexie Widmer	Mar 06, 2015 10:55 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Lexie Widmer	Mar 06, 2015 10:55 AM	Computer is to the left of my desk.	Add Attachment
Lexie Widmer	Mar 06, 2015 10:55 AM	Image done. Bound, added student techs. Still needs to be set up/ install CS6.	Add Attachment
Lexie Widmer	Mar 05, 2015 03:41 PM	Started reimage with Standard 2-26 image.	Add Attachment
Ruby Tidwell	Mar 05, 2015 11:50 AM	Task reassigned to Lexie Widmer.	Add Attachment
Ruby Tidwell	Mar 05, 2015 11:47 AM	Megan recommended a re-image since the issues are beyond adobe at this point. He is backing up his data now and would like someone to pick it up today at 3. He does not need a loaner. He needs it back by Friday if at all possible.	Add Attachment
Ruby Tidwell	Mar 05, 2015 11:24 AM	Ran Acrofix from the link below without success, as well as de and re-registered the suite. He also showed me that windows stops working when he opens up his computer properties. This seems like part of a larger issue.	Add Attachment
Ruby Tidwell	Mar 05, 2015 10:50 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Mar 05, 2015 10:48 AM	Found these, not sure if exact same issue, : https://forums.adobe.com/thread/1034129 https://helpx.adobe.com/creative- suite/kb/acrobat-failed-launch-30-days.html	Add Attachment
Lexie Widmer	Mar 03, 2015 02:40 PM	This computer has had previous problems with CS6, see SR 56128	Add Attachment
Lexie Widmer	Mar 03, 2015 02:39 PM	Acrobat 10 crashing in edit mode thread.. https://forums.adobe.com/thread/1141403	Add Attachment
Ruby Tidwell	Mar 03, 2015 01:43 PM	Updated Firefox, Flash, and Acrobat	Add Attachment
Lexie Widmer	Mar 03, 2015 01:24 PM	\\installs\installs$\Adobe Creative Suite\Adobe CS6 Suites\AdobeCS6DesignWebPremWIN	Add Attachment
Ruby Tidwell	Mar 03, 2015 12:45 PM	Flash only seems to be crashing on firefox, but not on other browsers. He said that he uses Acrobat and needs to be able to create forms here, so this is the higher priority. I applied the latest update which did not help, but wasn't able to finish troubleshooting.	Add Attachment
Ruby Tidwell	Mar 03, 2015 12:44 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Mar 03, 2015 12:44 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Shandelle Plasker	Mar 03, 2015 12:39 PM	Adobe Acrobat Pro keeps crashing when he tries to create a form. Flash plug in on Firefox is also crashing when he tries to use it.	Add Attachment