Service Request Ticket - # 56235

Service Request Information

CONTACT Name Huggins, Brad   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2015 04:05 PM
Department Facilities Services Phone 88180
Location Email hugginsb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110164[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34NMZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007, Adobe Acrobat Pro 11 from P0096282, Bluebeam Revu 2015 Standard from VISA2014004544

Wired NIC 78:2B:CB:B3:6C:A2


TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public

Entered by Date Memo
Megan Thibeault Mar 12, 2015 04:45 PM
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Mar 12, 2015 04:45 PM
Brad is using outlook now
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Megan Thibeault Mar 12, 2015 03:01 PM
Task reassigned to Megan Eichler.
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Kevin Thibeault Mar 12, 2015 02:08 PM
He is available today until 4:30 and tomorrow from
8-11
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Nick Moore Mar 11, 2015 12:14 PM
Task reassigned to UCS Tech.
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Nick Moore Mar 11, 2015 12:14 PM
Called Brad and left a vm letting him know that we can send a tech 
whenever he is available.
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Nick Moore Mar 04, 2015 01:45 PM
met with Brad and looked at what he needed to have done. I didn't 
have enough time to get it all set up so brad and I made a plan to 
meet on Friday after 2pm. 
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Nick Moore Mar 04, 2015 12:01 PM
Task reassigned to Nick Moore.
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Kevin Thibeault Mar 04, 2015 11:25 AM
Called in stating he will be in his office until
1pm today!
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Lexie Widmer Mar 03, 2015 04:38 PM
Left Vm
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Kevin Thibeault Mar 03, 2015 04:05 PM
****This is an email****
Hi,

Yes, I need some help.  Please have someone
contact me to find a time.
Thanks,
Brad


On 3/3/2015 2:58 PM, UCS ServiceRequest wrote:
> Hello,
>
> We do support Outlook mail manager and can
transfer your existing mail and folders that you
have in your portal to Outlook for you if that is
what you like. From my understanding however we
cannot promise that all your files and existing
mail from your other emails will transfer fully.
If you would like we could send one of out tech's
down there to help you with this process?
>
> Thank You,
> UCS
>
> On Tue, Mar 3, 2015 at 2:20 PM, Brad Huggins
 wrote:
>
>     Hello,
>
>     Currently I use Thunderbird as my mail
manager; however, I am being sent scheduling
notices (mostly from people off-campus) that
apparently are from Outlook mail managers. 
Essentially, all I get when they send these
notices is a blank email with no information about
the date/time/place of the meeting.
>
>     So, I either need to know how to get this
"hidden" information; or make the switch to
Outlook.  If I switch to Outlook, besides needing
some help to do this, I'd like to have assurances
that my existing mail and mail folders will move
cleanly and completely too?!
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