Service Request Ticket - # 56238

Service Request Information

CONTACT Name Liu, Jie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2015 04:31 PM
Department Computer Science Division Phone 88989
Location Email liuj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140457[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 364YN32 Description Dell XPS 13 Ultrabook, i5-5200U Processor
Serial No. 364YN32 Location PDR

CPU Intel Core i5-5200U 5thGen(3M cache, up to 2.7GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC AE:D1:B8:C0:1B:5B


Wireless NIC AC:D1:B8:C0:1B:5B


Bluetooth NIC AC:D1:B8:C0:1B:5C

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Mar 19, 2015 10:13 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Megan Thibeault Mar 19, 2015 10:13 AM 
Received his old laptop.
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Megan Thibeault Mar 17, 2015 10:06 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Mar 17, 2015 09:26 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Mar 17, 2015 09:25 AM 
****This is an outgoing email****
Hi Jie,

Just wondering how your new laptop is treating
you. Also need to get your old laptop back from
you (W20050909). Hope finals are going great!

Megan
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Sarah Pettigrew Mar 03, 2015 04:31 PM 
NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and 
delivered to Jie Liu in ITC 302B. The WOU # of the new laptop is 
20140457[Edit Inv] and the old laptop is 20050909[Edit Inv]. The equipment is on 
the shelves across from the restroom in ITC 009.
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