Service Request Ticket - # 56258

Service Request Information

CONTACT Name Freeborn, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 05, 2015 08:42 AM
Department Campus Public Safety Phone 88267
Location Email freebornl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110830[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2GH45V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:26:32:84


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing Mar 05, 2015 11:01 AM
Status changed from (1) Pending to (5) Completed
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John Rushing Mar 05, 2015 11:01 AM
Cleared the web cache, prefetch folder and reset 
all her web browsers.  I ran a malware scan and 
it removed over 1400 items. We tested her 
browsers out to see if the popups stopped and we 
did not see any further indications of infections.
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Ruby Tidwell Mar 05, 2015 09:30 AM
Task reassigned to John Rushing.
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Ruby Tidwell Mar 05, 2015 09:29 AM
Task reassigned to Ruby Tidwell.
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Katie Halvorson Mar 05, 2015 08:45 AM
88267-parking services is where she called from
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Katie Halvorson Mar 05, 2015 08:44 AM
She called earlier and said that she got a pop up
when trying to get to her google calendar.  She
said it looked odd and I asked her to restart and
let me know if it continues.  It did.  So she sent
a screen shot of the message that popped up 5
times while we were on the phone.
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Katie Halvorson Mar 05, 2015 08:42 AM
****This is an email****
I now have 5 of these pop up with different words.
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IE screen shot.docx