Service Request Ticket - # 56261

Service Request Ticket - # 56261

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Service Request Information

CONTACT	Name	McDowell, Linda	Date	Mar 05, 2015 02:37 PM
	Department	The Research Institute	Phone	8-8503
	Location		Email	mcdowelll@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140403 (opens in a new window)	Bldg/Room	TODD 244
	Service Tag		Description	Apple MacBook Air 13.3-inch #Z0P0
	Serial No.	C02NW59ZG5RP	Location	Linda McDowell
	CPU	Intel Core i7(1.8GHz, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from XXXX2014004298,
	Wireless NIC	34:36:3B:5D:CB:F6
	Bluetooth NIC	34:36:3B:5D:CB:F7

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Mar 27, 2015 04:56 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Megan Thibeault	Mar 27, 2015 03:34 PM	made an exception-good to go	Add Attachment
Megan Thibeault	Mar 20, 2015 04:43 PM	wifi keeps dropping, working with Ellis Monday to get this fixed. It's happening to multiple people.	Add Attachment
Megan Thibeault	Mar 17, 2015 09:23 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Mar 17, 2015 09:23 AM	Linda says that the laptop keeps logging her out, I can't get it to log me out in my profile. Left Linda a vm to see if she is around for some testing.	Add Attachment
Alyssa Little	Mar 16, 2015 04:40 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Megan Thibeault	Mar 16, 2015 08:51 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Megan Thibeault	Mar 16, 2015 08:51 AM	delivered	Add Attachment
Megan Thibeault	Mar 13, 2015 09:03 AM	**This is an email** Thanks for finding me, Megan. I'm out of the office this week, so first thing Monday next week will work. Linda	Add Attachment
Megan Thibeault	Mar 12, 2015 10:36 AM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Mar 12, 2015 10:36 AM	**This is an outgoing email** Hi Linda, Your laptop is all ready to go. Please let me know what works best for you to get it back. I can deliver it to your office or you can stop by our office. We will need to make you an admin and setup your mail accounts in the mail application. Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	Mar 10, 2015 12:28 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Megan Thibeault	Mar 09, 2015 01:15 PM	left vm on her cell, laptop is ready to go	Add Attachment
Shandelle Plasker	Mar 05, 2015 02:37 PM	When she plugs her laptop in it makes a loud noise like it is constantly running hard. She says it sounds like the fan. If you can not reach her at her desk text or call her cell at 601 606 8040	Add Attachment