Service Request Ticket

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CONTACT	Name	Gabaldon Winningham, Camila	Date	Mar 05, 2015 03:31 PM
	Department	Library & Media Services	Phone	88653
	Location		Email	gabaldoc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130562 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334KDV30	Location	Going to PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0092993; TRANSFER from W#20090902 Windows license for bootcamp install from P0076841, Microsoft Office Pro Plus 2010 from P0076811; TRANSFERRED TO SUE KUNDA APRIL2015 DO NOT INSTALL Camtasia for MAC v1.2 from VISA2011002642and Snagit for MAC v1.0 from VISA2011002641
	Wired NIC	68:5B:35:B2:94:D5
	Wireless NIC	60:03:08:EB:D3:CA
	Bluetooth NIC	60:03:08:EB:D3:CB

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Apr 02, 2015 02:23 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Megan Thibeault	Apr 02, 2015 02:23 PM	set up	Add Attachment
Megan Thibeault	Mar 17, 2015 10:06 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Mar 17, 2015 10:06 AM	left VM	Add Attachment
Tricia Flaherty	Mar 13, 2015 09:42 AM	Task reassigned to Megan Eichler.	Add Attachment
Tricia Flaherty	Mar 13, 2015 09:42 AM	Task reassigned to Megan Eichler.	Add Attachment
Tricia Flaherty	Mar 13, 2015 09:42 AM	She is currently having difficulty with her Macbook, please discuss with her the need for bootcamp with WIN7 and Office for WIN ... you should be able to transfer the bootcamp virtual machine unless she want's it rebuilt from scratch.	Add Attachment
Tricia Flaherty	Mar 13, 2015 09:38 AM	Software from old MACBOOK: TRANSFER FROM W#20090902- Windows 7 Pro license for bootcamp install from P0076841, Microsoft Office Pro Plus 2010 from P0076811, and Camtasia for MAC v1.2 from VISA2011002642 T:\camtasia\Camtasia_MACv1.2 and Snagit for MAC v1.0 from VISA2011002641 T:\camtasia\Snagit_MACv1.0	Add Attachment
Sarah Pettigrew	Mar 05, 2015 03:31 PM	NEW EQUIP SETUP: (GFA) A MacBook Pro needs to be setup and delivered to Camila Gabaldon Winningham in HL 117D. The WOU # of the new laptop is 20130562. The WOU # of the old laptop is 20090902. The new equipment is on the shelves across from the restroom in ITC 009.	Add Attachment