Service Request Ticket

Service Request Information

CONTACT	Name	Brown, Dawn	Date	Mar 05, 2015 04:30 PM
	Department	Business Services	Phone	88171
	Location		Email	brownd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140327 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	D672K12	Description	Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
	Serial No.	D672K12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from P0095622; Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop OCT2015

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Oct 06, 2015 02:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kevin Thibeault	Mar 12, 2015 03:45 PM	**This is an email** Hello, I had Tricia put this request on hold last week. We are now ready to proceed with the reimaging.	Add Attachment
Tricia Flaherty	Mar 05, 2015 05:11 PM	She wants this on hold until she finds out more about the laptop and whether files are needed off it before it is imaged etc.	Add Attachment
Tricia Flaherty	Mar 05, 2015 04:56 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Mar 05, 2015 04:56 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Kevin Thibeault	Mar 05, 2015 04:30 PM	**This is an email** Hello, We have hired a new employee to fill a vacant position. I understand we need to have UCS make the new employee an admin on the computer at that desk. The computer is in TH209 and it is: #20140327. The employee using it, Nathan Winegardner starts on March 23rd. If you have any questions, you can contact Lacey Davis at 8-9260. She is also in TH209.	Add Attachment