Service Request Ticket - # 56269

Service Request Information

CONTACT Name Darby, Cheri   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 06, 2015 09:56 AM
Department Business Services Phone 88837
Location Email darbyc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20031445[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 4200dtn
Serial No. susgns38103 Location PDR

Model Q2428A#ABA Hostname snap-ad-4200dtn.wou.edu
Notes Duplex; additional 500 sheet tray, maintenance repair of new fuser from P0086554 AUG2012(SR48007), HP JetDirect 615N Int. 10/100 EIO 1-Port Print Server (J6057A#ABA) from VISA2014004493 SR56285 MARCH2015 IP:140.211.116.76 Ink/Toner Refill

Wired NIC 00:01:E6:E1:2C:13

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Mar 06, 2015 03:37 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Mar 06, 2015 03:37 PM 
I unplugged the network connection, waited and 
then re-connected it and then power cycled the 
printer and the error went and then they were 
able to print.
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John Rushing Mar 06, 2015 03:36 PM 
Task reassigned to John Rushing.
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Katie Halvorson Mar 06, 2015 09:56 AM 
The printer screen says "87.8909" and "eio 2 error"

BO-snap
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