Service Request Ticket - # 56270

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 06, 2015 10:05 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110099[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34FHZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:B3:6B:18

TECHS Submitted by Max McEvilly Contact mmcevilly13@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Mar 06, 2015 03:19 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Mar 06, 2015 03:19 PM 
Deleted all printer drivers on machine and 
restarted printers.  Both printers pulled via 
GPO as did the driver.  Performed successful 
test prints to both printers and printed in b/w 
and color.
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Lori Burgeson Mar 06, 2015 03:00 PM 
Task reassigned to Lori Burgeson.
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Max McEvilly Mar 06, 2015 10:05 AM 
Computer # 20110099[Edit Inv] (monitor #20110119) lost
connection with the printers on hood. When trying
to add a printer it brings up an error message
that says that it cannot find the port
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