Service Request Ticket - # 56274

Service Request Information

CONTACT Name Howell, Leta   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 09, 2015 08:41 AM
Department Business Services/Printshop Phone 88440
Location Email howelll@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20101379[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 341TJQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080862 installed as Office Pro Plus 2007, TRANSFERRED APRIL 2015 to W#20140488 --Adobe Acrobat Pro 10 WIN license from P0083034 & Adobe Design Standard CS6 WIN from P0085592

Wired NIC BC:30:5B:DF:8D:F7


TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public

Entered by Date Memo
Lori Burgeson Mar 18, 2015 03:35 PM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Mar 18, 2015 03:35 PM
Let Leta know that I would be closing this task 
as new tasks will be opened once we receive the 
new computers.  Am keeping an eye out for those 
new computers to come in so we can get them 
loaded with the new images.
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Lori Burgeson Mar 12, 2015 02:36 PM
Performed a few Malwarebytes scans on Leta and 
Alan's computers.  Megan has been working on 
Alan's computer with the print spooler issue.  
She also ran scans.  Continuing to run scans to 
make sure we remove everything.
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Lori Burgeson Mar 11, 2015 09:02 AM
Just received notification from Bill that we 
did get approval from Darin to proceed with the 
purchase of two replacement desktop computers 
for the Print Shop.  I am working on building 
the image for those machines.  Alan Stone gave 
me a few media discs that include software that 
is needed.
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Lori Burgeson Mar 10, 2015 08:41 AM
We are going to proceed with a temporary 
replacement until the new computer gets ordered 
and comes in.

Working on 20101161[Edit Inv] for this.  Want to keep old 
hard drive in tact because of all of the 
specialty software associated with it.
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Lori Burgeson Mar 10, 2015 06:53 AM
****This is an email****
Lori,

This is not general fund replacement so cost 
needs to be discussed and approved and 
equipment ordered.  It is on my to do list but 
not an immediate priority.  I will be have 
discussion with Darrin and Leta to figure out 
what they are actually going to fund 
replacement of.  This will all come through as 
new equipment setups sometime in the future.

Tricia 
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Lori Burgeson Mar 10, 2015 06:52 AM
****This is an email****
Hi Tricia,

Leta Howell was inquiring about the replacement 
computer that was supposed to have been 
approved for order by Darin to replace 20101379[Edit Inv] 
in the print shop.  Do we know if that has come 
through on our end yet?

Thank you,
Lori
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Lori Burgeson Mar 09, 2015 10:04 AM
Tried calling again - phone still does not go to a 
voice mailbox.
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Lori Burgeson Mar 09, 2015 08:56 AM
Task reassigned to Lori Burgeson.
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Lori Burgeson Mar 09, 2015 08:56 AM
Tried calling, but did not go to voicemail and 
nobody picked up.

****This is an email****
Hi Leta,

I am looking into your ticket to have some 
Print Shop printers added to a computer (WOU# 
20101379[Edit Inv].  I tried calling you just now, but 
must have missed you.  Could you please provide 
me with the printer names (PT-Envelope, for 
example) of those printers you are wanting 
installed and I can work on that for you.

Thank you,
Lori
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Ruby Tidwell Mar 09, 2015 08:52 AM
Task reassigned to Ruby Tidwell.
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Lori Burgeson Mar 09, 2015 08:51 AM
Task reassigned to Lori Burgeson.
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Kevin Thibeault Mar 09, 2015 08:41 AM
Received a phone call stating that there is a
computer in the print shop that doesnt have any of
the print shop printers installed to the computer.
They would like someone to come down and take a
look at it whenever possible.
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