Service Request Ticket - # 56278

Service Request Information

CONTACT Name Saffell, Tamie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 09, 2015 11:25 AM
Department Student Success & Advising Office Phone 88057
Location Email saffellt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20121238[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25KV2VQDNML Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0090649

Wired NIC 10:DD:B1:CF:BF:18


Wireless NIC EC:35:86:48:1E:96


Bluetooth NIC EC:35:86:48:1E:97


TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public

Entered by Date Memo
Lexie Widmer Mar 09, 2015 12:51 PM
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Mar 09, 2015 12:51 PM
Updated Firefox successfully.  Talked to her about
Java 8 being incompatible with Banner, but did
update her Java 7 to the latest Mac version on the
T: drive.  Turned off update reminders from the
Java console.
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Lexie Widmer Mar 09, 2015 12:05 PM
Task reassigned to Lexie Widmer.
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Kevin Thibeault Mar 09, 2015 11:25 AM
****This is an email****
My Mac computer will not allow me to update
Firefox. I need to be able to run a secure version
of this program in order to access the AALC
advising@wou.edu emails. I have administrator
rights on my computer but it has not allowed me to
update Firefox since I got my computer last year.
I have not needed to use Firefox until recently
and so it has not been of concern. I now need to
have a current version of the program. 

In addition, can you let me know which version of
Java I should have on my computer? Java keeps
trying to update and I am not sure whether I
should do so or not as I know that some of the
versions are not compatible with Banner.

**
Availability:
I should be around the office today except at
lunch time, 12:30 to 1:30 and when I teach at 3:00
to 3:50. Tomorrow I am open except at the same
lunch time and for a meeting from 9:00 to 10:00.
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