Service Request Ticket

Service Request Information

CONTACT	Name	Beaver, Cheryl	Date	Mar 09, 2015 03:27 PM
	Department	Natural Science Division	Phone	88404
	Location		Email	beaverc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140458 (opens in a new window)	Bldg/Room	MNB 123
	Service Tag	FWPVN32	Description	Dell Latitude 14 7450, i7-5600U, 2.6GHz,
	Serial No.	FWPVN32	Location	Cheryl Beaver, grant laptop
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 8.1 Pro, 64bit	Software	Microsoft Office Pro Plus 2013 from XXXX2014004298 80/20 SHARE: Adobe Acrobat Pro v7 from P0052634 her PC desktop
	Wired NIC	34:E6:D7:40:02:53
	Wireless NIC	60:57:18:9C:B5:BC
	Bluetooth NIC	60:57:18:9C:B5:C0

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Mar 19, 2015 10:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Mar 19, 2015 10:11 AM	All set up.	Add Attachment
Megan Thibeault	Mar 18, 2015 05:33 PM	Contact Cheryl, laptop will go out tomorrow at 10am	Add Attachment
Ruby Tidwell	Mar 10, 2015 11:31 AM	Task reassigned to Megan Eichler.	Add Attachment
Ruby Tidwell	Mar 10, 2015 11:31 AM	When setup starts, an error message is displayed and setup halts: "WdsClient: An error occurred while starting networking: a matching network card driver was not found in this image. Please have your Administrator add the network driver for this machine to the Windows PE image on the Windows Deployment Services server."	Add Attachment
Ruby Tidwell	Mar 10, 2015 09:40 AM	Megan is updating drivers today before I can image this	Add Attachment
Ruby Tidwell	Mar 10, 2015 08:07 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Sarah Pettigrew	Mar 09, 2015 03:27 PM	NEW EQUIP SETUP: A Dell laptop needs to be setup and delivered to Cheryl Beaver in MNB 123. There is also a USB disk drive and adaptor inside the case and a USB mouse that go with the delivery. The WOU # of the laptop is 20140458. The new equipment is on the shelves across from the restroom in ITC 009.	Add Attachment