Service Request Ticket

Service Request Information

CONTACT	Name	McMillan, June	Date	Mar 10, 2015 10:47 AM
	Department	Admissions Office	Phone	88197
	Location		Email	mcmillanj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060641 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Color LaserJet 5550dtn Printer # Q3716A
	Serial No.	JPSC73P0KD	Location	PDR
	Model	Q3716A	Hostname	breadmaker.wou.edu
	Notes	color LaserJet 3 Tray- Tray 1 multipurpose, Tray 2, Tray 3 duplex unit PINTER MAINT: HP 5550 Maintenance Kit with core exchange from VISA2014004491 SR56288 MARCH2015; LaserJet 5550 fuser kit #Q3984A P0100392 MARCH2016 SR59673 IP:140.211.64.2	Ink/Toner Refill
	Wired NIC	00:11:0A:F6:9A:B2

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Mar 17, 2015 11:15 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Megan Thibeault	Mar 17, 2015 11:15 AM	Changed out the maint kit-printer is printing just fine now	Add Attachment
Megan Thibeault	Mar 13, 2015 03:27 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Mar 13, 2015 03:27 PM	PR8298	Add Attachment
Miles Rakestraw	Mar 10, 2015 11:54 AM	Task reassigned to Megan Eichler.	Add Attachment
Miles Rakestraw	Mar 10, 2015 11:54 AM	Cleared jam. Printer continues to jam. No visibly broken or worn parts.	Add Attachment
Ruby Tidwell	Mar 10, 2015 11:17 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Miles Rakestraw	Mar 10, 2015 11:16 AM	Task reassigned to Mike Soukup.	Add Attachment
Ryan Ripp	Mar 10, 2015 10:47 AM	June called in letting us know that the printer over there keeps jamming in 4 different areas of the machine. They have cleared it several times to no avail, and have requested our assistance.	Add Attachment