Service Request Ticket - # 56292

Service Request Ticket - # 56292

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Service Request Information

CONTACT	Name	Hoobler, Gudrun	Date	Mar 10, 2015 03:14 PM
	Department	Humanities Division	Phone	88715
	Location		Email	hoobleg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130873 (opens in a new window)	Bldg/Room	TODD 351
	Service Tag	43B9V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43B9V12	Location	Gudrun Hoobler
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A6:8D:BA

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Apr 01, 2015 04:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Apr 01, 2015 04:46 PM	all setup	Add Attachment
Megan Thibeault	Mar 30, 2015 08:44 AM	emailed Gudrun	Add Attachment
Lori Burgeson	Mar 23, 2015 11:10 AM	Task reassigned to Megan Eichler.	Add Attachment
Lori Burgeson	Mar 23, 2015 11:10 AM	I told Gudrun that I would call him before I head over Monday to make sure he was there.	Add Attachment
Lori Burgeson	Mar 18, 2015 03:22 PM	The setup is scheduled for Monday, March 30. He said to come any time.	Add Attachment
Lori Burgeson	Mar 17, 2015 11:40 AM	**This is an email** Hi Gudrun, You will need to be there for the setup. I will need to make sure to grab any saved bookmarks from your Internet browsers from your old computer and transfer them to your new computer and will need to check to make sure your network drives and printers are mapping to you. All of that will need to take place with you logged in to the computers. I am pretty flexible Monday, so please let me know what time will work best for you and I will be there. Thank you, Lori	Add Attachment
Lori Burgeson	Mar 17, 2015 11:40 AM	**This is an email** Hi Lori, Do I need to be in the office? I won't be back 'til next Monday. Feel free to come in any time... Gudrun	Add Attachment
Lori Burgeson	Mar 17, 2015 09:05 AM	**This is an email** Wonderful! What times this week are you available? Thank you, Lori	Add Attachment
Lori Burgeson	Mar 17, 2015 09:05 AM	**This is an email** I checked the "C" drive and there was nothing .... so I think we're good to go. Thank you!	Add Attachment
Lori Burgeson	Mar 16, 2015 09:06 AM	**This is an email** Hello, We have a new Dell computer to deliver and set up for you. If you have any documents saved to the desktop or hard drive of your current computer, please copy them to your H drive. This will allow us to migrate all of your data to the new machine. If you need assistance with this, please let me know and I can help you out prior to the setup. Please let me know your availability this week and I will make an appointment with you to set up your new computer. Thank you, Lori	Add Attachment
Lori Burgeson	Mar 16, 2015 09:04 AM	Task reassigned to Lori Burgeson.	Add Attachment
Ruby Tidwell	Mar 12, 2015 01:29 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Mar 12, 2015 01:29 PM	Ready for deployment	Add Attachment
Ruby Tidwell	Mar 12, 2015 08:02 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Sarah Pettigrew	Mar 10, 2015 03:14 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Gudrun Hoobler in TODD 351. The WOU # of the new computer is 20130873 and the new monitor is 20130953. The WOU # of the old computer is 20091295 and the old monitor is 20091369. The new equipment is on the GFA shelf in the hallway.	Add Attachment