Service Request Ticket - # 56308

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 12, 2015 02:41 PM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101448[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 44TWJQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:A6:5C:53

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact zmyers14@wou.edu 88925

Tracking

Entered by Date Memo
Zach Myers
Email

Public
Entered by Date Memo
Zach Myers Mar 12, 2015 03:51 PM 
Status changed from (1) Pending to (5) Completed
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Zach Myers Mar 12, 2015 03:51 PM 
Task reassigned to Zach Myers.
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Zach Myers Mar 12, 2015 03:51 PM 
Uninstalled old java and installed correct 
version, seems to work perfect now.
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Kevin Thibeault Mar 12, 2015 03:06 PM 
She is in her office today until 4:30
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Kevin Thibeault Mar 12, 2015 02:41 PM 
She just updated her current version on Java and
now she is unable to log into Banner. When she
tries to log in to Banner she gets a loading Java
symbol and nothing happens.
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