Service Request Ticket - # 56311

Service Request Ticket - # 56311

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Service Request Information

CONTACT	Name	Shimizu, Melinda	Date	Mar 12, 2015 04:38 PM
	Department	Natural Science Division	Phone	89320
	Location		Email	shimizum@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120142 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF, Core i7-2600, 3.4GHz, 8M
	Serial No.	JLHZ7V1	Location	PDR
	CPU	Intel Core i7-2600(3.4GHz, 8M)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0086494
	Wired NIC	18:03:73:34:6D:3A

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Mar 19, 2015 09:53 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Dyl Karbia	Mar 19, 2015 09:53 AM	Megan purchase a new power supply for the faulty machine located at NS216 and I replace it this morning. Tested upon replacing the (PS) it work just fine.	Add Attachment
Megan Thibeault	Mar 19, 2015 09:11 AM	Task reassigned to Dyl Karbia.	Add Attachment
Megan Thibeault	Mar 17, 2015 08:09 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Mar 17, 2015 08:09 AM	WO6684913	Add Attachment
Dyl Karbia	Mar 16, 2015 02:27 PM	Task reassigned to Megan Eichler.	Add Attachment
Dyl Karbia	Mar 16, 2015 02:26 PM	Check the machine again after my class and swap the power supply from a working machine into the faulty and it works just fine. We will need to order and new power supply.	Add Attachment
Dyl Karbia	Mar 16, 2015 08:54 AM	Check NS216 and did some troubleshooting on the machine. I open the machine making sure every cable was properly connected.But Still not responding. Going to check it later today.	Add Attachment
Megan Thibeault	Mar 13, 2015 08:26 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Mar 13, 2015 08:26 AM	Dyl-Please go at 10am that is when the classroom is open for an hour. Have a loaner ready to switch out	Add Attachment
Megan Thibeault	Mar 13, 2015 08:06 AM	Task reassigned to Dyl Karbia.	Add Attachment
Megan Thibeault	Mar 13, 2015 08:06 AM	Please troubleshoot this	Add Attachment
Kevin Thibeault	Mar 12, 2015 04:38 PM	**This is an email** Computer #20120142 in NS 215 is not working - it's power button is flashing yellow and it doesn't seem to be responding.	Add Attachment