Service Request Ticket - # 56317

Service Request Information

CONTACT Name Goodell, Dale   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 13, 2015 09:21 AM
Department University Computing Solutions Phone 88122
Location Email goodeld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091344[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 5350KM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro (ITC 311 image),Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license

Wired NIC B8:AC:6F:83:F7:6B

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Mar 20, 2015 10:19 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Mar 20, 2015 10:19 AM 
Computer has been delivered and set up
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Lori Burgeson Mar 19, 2015 12:40 PM 
Just finished up the computer.  Went up to see 
if Dale was around, but he was out.  Checked 
the lab to see if it was open and it appeared 
that a final was taking place.  Sent Dale an 
email to let me know when he was ready for me 
to install the computer.
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Lori Burgeson Mar 17, 2015 01:48 PM 
Computer is blue-screening.  We are swapping it 
out with another 2009 model.  Imaging now.
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Lori Burgeson Mar 16, 2015 03:29 PM 
Grabbed computer from lab.  They have been having 
finals and the room became available around 2:30.  
Currently imaging computer.
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Lori Burgeson Mar 16, 2015 08:34 AM 
Open from 11-4 today.  Have an appointment at 1:30 
to look into the computer.
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Lori Burgeson Mar 16, 2015 08:32 AM 
Task reassigned to Lori Burgeson.
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Ruby Tidwell Mar 16, 2015 08:07 AM 
Task reassigned to UCS Tech.
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Ruby Tidwell Mar 16, 2015 08:06 AM 
Open from 10-12 and 2-4 today
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Ruby Tidwell Mar 16, 2015 08:00 AM 
Task reassigned to Ruby Tidwell.
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Nick Moore Mar 13, 2015 01:26 PM 
Task reassigned to UCS Tech.
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Nick Moore Mar 13, 2015 12:45 PM 
Task reassigned to Nick Moore.
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Megan Thibeault Mar 13, 2015 09:23 AM 
open from 11-12 and 3-5 today
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Megan Thibeault Mar 13, 2015 09:21 AM 
****This is an email****
To Service Request:

Computer WOU # 20091344[Edit Inv], ITC 311 lab, back row, 
second machine in from the left --

Gives the error shown in the attached picture, 
instead of the blue login CTRL-ALT-DEL screen.  
Possibly the machine will need to be re-imaged.

Thanks,

-Dale
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20150313_090807.jpg