Service Request Ticket

Service Request Information

CONTACT	Name	Brown, Dawn	Date	Mar 13, 2015 12:39 PM
	Department	Business Services	Phone	88171
	Location		Email	brownd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20111120 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	5K655V1	Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	5K655V1	Location	008(Underneath the standup desk)
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085572
	Wired NIC	18:03:73:23:82:AE

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Mar 18, 2015 03:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Mar 18, 2015 03:41 PM	Machine with wou #20111120 was delivered today.	Add Attachment
Kevin Thibeault	Mar 18, 2015 09:20 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kevin Thibeault	Mar 18, 2015 09:20 AM	**This is an email** I am wondering if the computer that was re-imaged can be brought back to my office TH103. I'd like to keep it with the monitor and keyboard until we re-assign it.	Add Attachment
Babatunde Idahor	Mar 16, 2015 01:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Mar 16, 2015 01:19 PM	Image complete on machine #20111120.	Add Attachment
Babatunde Idahor	Mar 13, 2015 03:46 PM	Imaging...	Add Attachment
Babatunde Idahor	Mar 13, 2015 02:48 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Babatunde Idahor	Mar 13, 2015 02:48 PM		Add Attachment
Ryan Ripp	Mar 13, 2015 12:39 PM	**This is an email** Hello, I have a computer the needs to be re-imaged. The computer is #20111120. It is in my office TH 103. It will be going to TH105 but there is not a desk in there just yet.	Add Attachment