Service Request Ticket - # 56322

Service Request Ticket - # 56322

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Service Request Information

CONTACT	Name	Sullivan-Vance, Karen	Date	Mar 13, 2015 12:50 PM
	Department	Student Success & Advising Office	Phone	88389
	Location		Email	sullivak@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130050 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL133982E	Location	PDR
	Model	ColorQube 8870	Hostname	learninglab.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.64.24 Metered Code: 0598	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:1E:8A:39

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Mar 13, 2015 03:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Mar 13, 2015 03:12 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Babatunde Idahor	Mar 13, 2015 03:11 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Mar 13, 2015 03:11 PM	Checked both Vdi boxes wou# 20100094 and wou# 20100905.Both computers have the same printer set-up properly.It must have been an isolated issue with the user profile.Other than that everything else is fine.	Add Attachment
Lori Burgeson	Mar 13, 2015 02:57 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Lori Burgeson	Mar 13, 2015 02:57 PM	Looks as though these are Wyse clients she is trying to add the printers to. GPO is supposed to push \\hood\Lab-AALC and \\hood\Lab- AALCColor Can you please look in APSC 104 on the wyse clients to make sure the printers are pushing and if so, are they printing? Please let me know if they are not being pushed to those clients. I would look into it now, but I have a meeting scheduled.	Add Attachment
Lori Burgeson	Mar 13, 2015 02:53 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Mar 13, 2015 02:53 PM	Anna Smith is a student - peer advisor in AALC. She is no longer on shift. Spoke with the student who took over her shift and she was not aware of anyone trying to get a printer added to computers.	Add Attachment
Ryan Ripp	Mar 13, 2015 12:50 PM	Printer is not wanting to register properly on two computers: (20100904) and (20100905). Tried manually inputting the printer into each computer without luck. Anna Smith is the staff member who called in, and she would like someone to take a look at them.	Add Attachment