Service Request Ticket

Service Request Information

CONTACT	Name	Brown, Dawn	Date	Mar 13, 2015 12:54 PM
	Department	Business Services	Phone	88171
	Location		Email	brownd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090804 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	MacBook Pro, 15-inch, aluminum #Z0GS
	Serial No.	W80080M77XK	Location	007
	CPU	Intel Core 2 Duo P8700(2,53GHz, 3MBL2,1066MHz)
	OS	Unknown	Software	NO OFFICE LICENSE PURCHASED, Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand) bundled with purchase Final Cut Express v4 bundleed with purchase
	Wired NIC	34:15:9E:03:E9:9C
	Wireless NIC	F8:1E:DF:E2:F0:1D
	Bluetooth NIC	60:FB:42:8C:58:60

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Mar 17, 2015 02:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Mar 17, 2015 02:04 PM	**This is an email** Hi Megan, It's okay to dispose of the dead Macbook Pro. #20090804 Dawn Brown Teaching Research Institute Western Oregon University 345 N Monmouth Ave Monmouth OR 97361	Add Attachment
Megan Thibeault	Mar 17, 2015 02:03 PM	Hard drive is dead.	Add Attachment
Megan Thibeault	Mar 16, 2015 08:20 AM	Task reassigned to Megan Eichler.	Add Attachment
Nick Moore	Mar 13, 2015 01:01 PM	left a VM, I will go over in the next hour to see if she is in her office.	Add Attachment
Nick Moore	Mar 13, 2015 12:59 PM	Task reassigned to Nick Moore.	Add Attachment
Ryan Ripp	Mar 13, 2015 12:54 PM	**This is an email** Hello, I have Ella Taylor's older MacBook Pro #20090804 in my office at TH103. She said that it is slow and can't run Word and Excel. She said to have you look at it and reimage it and see if it can be made to work properly. Please let me know when you can get to it.	Add Attachment