Service Request Ticket

Service Request Information

CONTACT	Name	Kunze, Linda	Date	Mar 13, 2015 03:45 PM
	Department	Behavioral Sciences Division	Phone	88344
	Location		Email	kunzel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101235 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
	Serial No.	5JFYGQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0080473 installed as Office Pro Plus 2007; ActivInspire Personal Edition for use with Promethean ActivBoard(20101234)--transferring to a loaner on SR63614 W#20100255.
	Wired NIC	78:2B:CB:99:34:DD

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Mar 17, 2015 09:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Mar 17, 2015 09:52 AM	I was able to get hold of the Linda and deliver her wireless keyboard and mouse. Set it up and tested it work just fine.	Add Attachment
Babatunde Idahor	Mar 16, 2015 05:09 PM	Task reassigned to Dyl Karbia.	Add Attachment
Kevin Thibeault	Mar 16, 2015 08:15 AM	She will be in her room until about 12 today!	Add Attachment
Babatunde Idahor	Mar 13, 2015 03:49 PM	Left a VM.	Add Attachment
Babatunde Idahor	Mar 13, 2015 03:47 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Sarah Pettigrew	Mar 13, 2015 03:45 PM	NEW EQUIP SETUP: A wireless keyboard and mouse need to be setup and delivered to TODD 316. It will be used with computer station W#20101235. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment