Service Request Ticket

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Service Request Information

CONTACT	Name	Witwer, Kathy	Date	Mar 16, 2015 09:09 AM
	Department	Business/Economics Division	Phone	88421
	Location		Email	witwerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120404 (opens in a new window)	Bldg/Room	WEST 101
	Service Tag		Description	Xerox Phaser 4620/DT Laser Printer
	Serial No.	XLV380712F	Location	westhouse.wou.edu
	Model	4620/DT	Hostname	westhouse.wou.edu
	Notes	1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty PRINTER MAINT: Xerox Phaser 4620 Transfer Roller #JC93-00271B, Fuser maintenance Kit for Phaser 4600/4620 #115R00069 from VISA2014004528 SR56330 MAY2015 IP:140.211.64.54	Ink/Toner Refill
	Wired NIC	00:00:AA:D8:67:D5

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Apr 30, 2015 02:21 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Megan Thibeault	Apr 30, 2015 02:21 PM	replaced the drum, good to go	Add Attachment
Megan Thibeault	Apr 30, 2015 01:46 PM	Task reassigned to Megan Eichler.	Add Attachment
Shandelle Plasker	Apr 22, 2015 04:49 PM	Order came in but the Drum that was ordered was defected. We ordered a new one which should be here by April 30th. She has a loaner one that I set up for her for now.	Add Attachment
Katie Halvorson	Apr 10, 2015 09:52 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Katie Halvorson	Apr 10, 2015 09:51 AM	Task reassigned to Megan Eichler.	Add Attachment
Katie Halvorson	Apr 10, 2015 09:51 AM	**This is an email** Hi there, I just wondered if there is any news on the West House printer. I believe we are waiting on a new maintenance kit so that there isn't so much toner inside? As I mentioned early this week, it is doing much worse now than before we put in the new toner and drum, and it is the most-used printer over here. Could you please give me a time frame for when this can get fixed? Thanks for your help, Kathy	Add Attachment
Megan Thibeault	Apr 06, 2015 10:31 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Katie Halvorson	Apr 06, 2015 08:57 AM	Task reassigned to Megan Eichler.	Add Attachment
Katie Halvorson	Apr 06, 2015 08:57 AM	She called and said she would like some help with installing the part that she received for the printer.	Add Attachment
Shandelle Plasker	Mar 25, 2015 12:40 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Shandelle Plasker	Mar 25, 2015 12:40 PM	Replaced maintenance kit. Print outs were really bad. They need to replace the Tone Cartridge, Drum Cartridge.	Add Attachment
Ryan Ripp	Mar 17, 2015 11:03 AM	The previous entry has been responded to, and I gave her the ticket number.	Add Attachment
Ryan Ripp	Mar 17, 2015 11:02 AM	**This is an email** Vikas came over right away yesterday about the printer. He said he would be right back, and I haven't seen him. I don't think a number has been assigned yet to this, but the printer is still smearing. Thanks, Kathy	Add Attachment
Megan Thibeault	Mar 17, 2015 09:21 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Mar 17, 2015 09:21 AM	PR8318	Add Attachment
Vikas Sharma	Mar 16, 2015 11:19 AM	Task reassigned to Megan Eichler.	Add Attachment
Vikas Sharma	Mar 16, 2015 11:19 AM	Need a transfer tool kit	Add Attachment
Vikas Sharma	Mar 16, 2015 09:10 AM	Task reassigned to Vikas Sharma.	Add Attachment
Kevin Thibeault	Mar 16, 2015 09:09 AM	**This is an email** Good morning, We are having smudging problems with the West House printer (20120404). It is located in West House 101, across the hall from my office (WH 113). Please let me know if you need further information. Thank you, Kathy	Add Attachment