Service Request Ticket - # 56332

Service Request Information

CONTACT Name Burton, Laurie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 16, 2015 09:34 AM
Department Natural Science Division Phone 88345
Location Email burtonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110884[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2GB35V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446, TRANSFER from W#20080033 Acrobat Pro 9.0 from P0067390, Paint Shop Pro 9 from P0055113, TechSmith Camtasia Studio/Snagit Bundle from VISA2008000470 UPGRADED Camtasia Studio to V8.5.2 see below, MathType 6.6 WIN acad license(electronic) from VISA2009001362 UPGRADED to MathType 6.9 WIN on VISA2013003614 JULY2013; Camtasia Studiov8.5.2 Upgrade WIN(fromv6)VISA2014004600 MAY2015

Wired NIC 18:03:73:26:29:38

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Mar 16, 2015 12:20 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Mar 16, 2015 12:20 PM 
Explained about the network changes.  Confirmed
that her network drives were working correctly. 
Asked if she wanted me to scan for viruses,
response was no.
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Lexie Widmer Mar 16, 2015 12:03 PM 
Task reassigned to Lexie Widmer.
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Lori Burgeson Mar 16, 2015 09:51 AM 
This most likely happened because a rule was 
re-enabled in SourceFire which caused lag 
campus wide for a minute or two.  The rule was 
disabled again because of the lag, so things 
should be back to normal now.
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Kevin Thibeault Mar 16, 2015 09:34 AM 
***
She will be back in her office today at 12 until 1PM
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Kevin Thibeault Mar 16, 2015 09:34 AM 
She called in stating that she was unable to see
any of the files in her "H" Drive. As I was
creating the service request she called back and
said that all the files had reappeared somehow.
She would like someone to go to her office and
take a look at her computer and make sure she
doesn't have a virus and that its working properly.
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