Service Request Ticket - # 56336

Service Request Ticket - # 56336

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Service Request Information

CONTACT	Name	Wade, Philip	Date	Mar 16, 2015 11:59 AM
	Department	Natural Science Division	Phone	88225
	Location		Email	wadep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130456 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4620DT Printer
	Serial No.	XLV886819	Location	PDR
	Model	4620/DT	Hostname	ns114.wou.edu / ns-ns114
	Notes	NOT A STUDENT TECH PRINTER 65PPM, 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP: 140.211.76.44 PRINTER MAINT: Xerox Fuser Maintenance Kit for Phaser 4600/4620 Series #115R00069 from VISA2014004499 SR56336 MARCH2015 RMA 2014 XLV887026 IP:140.211.76.44	Ink/Toner Refill	high capacity 106R01535 or standard capacity 106R01533
	Wired NIC	00:00:AA:D9:2E:38

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Apr 08, 2015 04:38 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Shandelle Plasker	Apr 08, 2015 04:38 PM	Fixed and Delivered the printer. All done:)	Add Attachment
Shandelle Plasker	Apr 03, 2015 04:58 PM	Drum Cartridge is ordered and waiting for delivery.	Add Attachment
Katie Halvorson	Mar 27, 2015 09:01 AM	**This is an email** Great UCS team, Note, printer (WOU# 20130456) in NS 114 is STILL NOT WORKING. I sent in help request and a UCS tech came out ~10 days ago and A xerox repair person was suppose to come and replace the "gears" that skip and make a TREMENDOUS noise. Please ASAP... this is the 5th repair call within the last 7 months on this BRAND NEW $1600 printer/LEMON. thanksphilip	Add Attachment
Shandelle Plasker	Mar 17, 2015 03:57 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Shandelle Plasker	Mar 17, 2015 03:57 PM	PR# 7509	Add Attachment
Shandelle Plasker	Mar 17, 2015 03:50 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Shandelle Plasker	Mar 17, 2015 03:50 PM	Needs Maintenance kit	Add Attachment
Lexie Widmer	Mar 16, 2015 01:07 PM	Task reassigned to Megan Eichler.	Add Attachment
Lexie Widmer	Mar 16, 2015 01:04 PM	Philip mentioned a second problem: Upon startup, the printer makes a very loud grinding noise, which continues at a lesser volume for print jobs. This has been occurring for awhile now, but within the last 3 weeks has significantly increased in volume. He has just replaced the drum cartridge and toner cartridge. If possible, he would like a Xerox tech to look at it, while school is not in session.	Add Attachment
Lexie Widmer	Mar 16, 2015 12:59 PM	Turned off and unplugged the printer. Restarted. No error messages, prints okay.	Add Attachment
Lexie Widmer	Mar 16, 2015 12:25 PM	Task reassigned to Lexie Widmer.	Add Attachment
Alyssa Little	Mar 16, 2015 11:59 AM	Great Team, WOU # 20130456 in NS 114 is not responding. A new cartridge was put in it recently. thanksphil. Room is available.	Add Attachment